Junior Sales Assistant

Captain Nemo's Pool Spa Marine is seeking an enthusiastic and customer-focused Junior Sales Assistant to join our retail team on a full-time basis. Based in our Helensvale, Queensland location, this role is perfect for someone who is eager to develop their retail career whilst providing exceptional service to our valued customers. You will be at the heart of our business, supporting the sales process and ensuring every customer has a memorable experience when shopping with us.

What you'll be doing:

• Greeting customers with a warm and welcoming attitude, ensuring they feel valued from the moment they enter the store.
• Assisting customers with product selection by providing knowledgeable advice about pools, spas, and marine equipment.
• Processing sales transactions accurately and efficiently using our point-of-sale systems.
• Maintaining product displays and ensuring the retail environment is clean, organised and visually appealing.
• Answering customer enquiries via phone, email and in-person with professionalism and courtesy.
• Supporting the wider team with stock management, including receiving, checking and shelving merchandise.
• Learning about product specifications and features to provide accurate information to customers.
• Identifying customer needs and suggesting appropriate products to enhance their purchase.
• Contributing to a positive team culture and supporting colleagues when needed.

What we're looking for:

• Strong communication skills with the ability to build rapport with diverse customers.
• A genuine interest in retail and a passion for delivering excellent customer service.
• Basic numeracy skills and comfort using electronic point-of-sale systems (training will be provided).
• The ability to work collaboratively as part of a team in a fast-paced retail environment.
• Reliability and a professional attitude with the flexibility to adapt to changing priorities.
• Physical capability to handle stock, including lifting and moving items as required.
• A willingness to learn about pools, spas and marine products and develop product knowledge over time.
• Previous retail or customer service experience is desirable but not essential for the right candidate.

What we offer:

• A competitive hourly rate.
• A positive and supportive work environment where your contribution is valued.
• Opportunities to develop your retail skills and product knowledge.
• A friendly team that is passionate about customer satisfaction and committed to helping you build a successful career in retail.

About us:

Captain Nemo's Pool Spa Marine is a leading retailer specialising in pools, spas and marine products in the Gold Coast region. We pride ourselves on delivering exceptional customer service, high-quality products, and expert advice to our customers. Our mission is to enhance the lifestyles of our community by providing reliable, innovative solutions for leisure and recreation. With a reputation built on integrity, expertise and customer care, we are a trusted name in the pools, spas and marine industry.