Capricorn is seeking a Member Relations Officer to deliver responsive service to Members, resolve account inquiries, and manage cases through to outcomes. The role involves phone and email support, SLA adherence, and escalation when needed.
You’ll coordinate with Suppliers, internal teams, and Area Managers, keep CRM records accurate, and update Epicor where required. The position includes handling payments, reconciliations, and disputes.
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Member Experience & Support Specialist (Hybrid) in Perth employer: Capricorn
Capricorn is an exceptional employer that fosters a vibrant and collaborative work culture, where your contributions as a Research & Insights Specialist will directly influence decision-making and enhance the Member experience. With a strong focus on employee development, flexible working arrangements, and a supportive community atmosphere, you'll find ample opportunities for growth while enjoying a range of benefits including paid parental leave, wellness programs, and social events that make work enjoyable. Located in a dynamic environment with sweeping city views, Capricorn truly embodies a place where you can thrive both personally and professionally.
