Capricorn is seeking a Customer Service Officer - Insurance to support Members and Suppliers across inbound/outbound calls, email, and portal channels. The role emphasizes ownership of inquiries, first-contact resolution when possible, and clear CRM records.
Successful candidates will have at least two years in a customer service role, strong communication skills, good numeracy, and the ability to stay calm under pressure in a process-driven insurance environment. A hybrid work model is offered.
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Insurance Customer Service Specialist — Hybrid & Growth in Perth employer: Capricorn
Capricorn is an exceptional employer that fosters a vibrant and collaborative work culture, where your contributions as a Research & Insights Specialist will directly influence decision-making and enhance the Member experience. With a strong focus on employee development, flexible working arrangements, and a supportive community atmosphere, you'll find ample opportunities for growth while enjoying a range of benefits including paid parental leave, wellness programs, and social events that make work enjoyable. Located in a dynamic environment with sweeping city views, Capricorn truly embodies a place where you can thrive both personally and professionally.
