At a Glance
- Tasks: Provide top-notch customer support via calls, emails, and portals.
- Company: Join Capricorn, a leader in the insurance industry with a supportive team.
- Benefits: Enjoy a hybrid work model, competitive pay, and career growth opportunities.
- Other info: Collaborative environment with a focus on positive service outcomes.
- Why this job: Make a difference by helping members and suppliers with their insurance needs.
- Qualifications: At least two years of customer service experience required.
The predicted salary is between 49500 - 60500 $ per year.
Capricorn is seeking a Customer Service Officer - Insurance to join our Sales and Services Operations team. You will provide responsive, high-quality support to Capricorn Members and Suppliers across calls, email and portal channels, owning enquiries and delivering accurate responses at first contact.
You will maintain clear CRM records, update Epicor, and collaborate with Operations, Field Sales and Supply teams to ensure consistently positive service outcomes, supported by at least two years.
Insurance Customer Care Specialist – Hybrid employer: Capricorn
Capricorn is an exceptional employer that fosters a vibrant and collaborative work culture, where your contributions as a Research & Insights Specialist will directly influence decision-making and enhance the Member experience. With a strong focus on employee development, flexible working arrangements, and a supportive community atmosphere, you'll find ample opportunities for growth while enjoying a range of benefits including paid parental leave, wellness programs, and social events that make work enjoyable. Located in a dynamic environment with sweeping city views, Capricorn truly embodies a place where you can thrive both personally and professionally.
