Capital Transport is Australia's largest and fastest‐growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions.
We're looking for a Dispatch Officer to join our Courier Operations team. Reporting to the Operations Manager/Supervisor and working closely with the Courier Manager, this role plays a critical part in ensuring timely, safe and compliant job allocation across our courier fleet. If you thrive in a fast‐paced environment, enjoy real‐time decision‐making and are passionate about safety, compliance and service excellence — this role is for you.
Currently located in Rydalmere, however excited to be relocating to a new office space in Kemps Creek in late 2026.
Why Join Us?
- Vibrant culture: Social events, Friday afternoon drinks and MORE!
- Room to grow: Ongoing training, development and real career progression
What You'll Do:
- Allocating courier jobs efficiently to ensure 80% of deliveries are completed within agreed timeframes
- Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance
- Communicating clearly and professionally with sub‐contractors
- Ensuring jobs are allocated to the correct vehicle type and remain within capacity, mass and dimension limits
- Proactively monitoring live and future bookings to identify and resolve service, safety or capacity risks
- Managing client expectations by escalating delays, issues and exceptions through appropriate customer service channels
- Submitting accurate ring backs and job updates to keep customers informed of delivery progress
- Reviewing daily fatigue communications and re‐allocating work where drivers may exceed maximum hours
- Completing after‐hours handovers, including live jobs, fatigue risks and available sub‐contractors
- Recording all critical job information, communication and delivery issues accurately in the Transport Management System (TMS)
- Escalating incidents, near misses and safety concerns and assisting with investigations when needed
Skills & Experience:
- Strong communication and decision‐making skills
- High attention to detail and ability to manage competing priorities
- Confidence working in a live operational environment
- Ability to apply safety and compliance principles under pressure
- Previous dispatch, transport or logistics experience highly regarded - but not essential
- Full Australian working rights
- Driver's license required
Trainee Dispatch Officer in Sydney employer: Capital Transport
Capital Transport is an exceptional employer that prioritises service excellence and employee satisfaction within the dynamic transport and logistics sector. With a vibrant work culture that celebrates achievements through regular social events, employees enjoy clear pathways for career advancement both locally and nationally, making it a rewarding place to grow professionally.
