At a Glance
- Tasks: Support the adoption of new tech and processes for customer relationship management.
- Company: QLD Government client focused on innovative enterprise services.
- Benefits: Flexible work environment with remote options and competitive contract terms.
- Other info: Initial 9-month contract starting early 2027 with growth opportunities.
- Why this job: Make a real impact by driving change in a dynamic government setting.
- Qualifications: 5+ years in change management, strong stakeholder engagement skills.
The predicted salary is between 75600 - 92400 $ per year.
Our QLD Govt client is seeking a Change Analyst (CA) to support the successful adoption of a new enterprise service for customer relationship management and case management. This is being established as an enterprise-wide service that will introduce new technology, processes, roles and ways of working across multiple business areas.
The Change Analyst will work closely with the Product Owner, Project Manager, project team, business representatives, subject matter experts, technical and delivery teams, and key stakeholders to assess impacts, support readiness and deliver practical change, communication and learning activities. Please note that this role is due to commence early 2027, for an initial 9-month contract.
Key responsibilities
- Conduct and document detailed change impact assessments across impacted business areas, roles, processes, systems, behaviours, organisational structures and ways of working.
- Identify change risks, dependencies and mitigation actions to inform change planning, implementation sequencing and project decision-making.
- Support the development, maintenance and reporting of business readiness assessments.
- Meet regularly with stakeholders, particularly impacted teams and end users, to understand concerns, assess readiness, gather feedback and identify support needs.
- Contribute to transition planning, including cutover, go-live, hypercare and early-life support activities.
- Support the Product Owner and Project Manager to develop, maintain and implement change plans.
- Develop and maintain change artefacts.
- Monitor and report change progress, readiness, issues, risks and adoption.
- Plan and facilitate workshops, briefings, interviews and engagement activities.
- Develop and deliver broad and targeted communications across multiple channels.
About you
- Minimum of 5 years' experience working in organisational change, communications, business readiness or a similar capacity within a project or program environment.
- Experience supporting complex organisational change initiatives involving digital, ICT or enterprise systems.
- Experience conducting change impact assessments, supporting business readiness activities and engaging stakeholders through transition.
- Experience working in government or a large, complex organisational environment.
- Strong stakeholder management and relationship-building capability.
- Demonstrated ability to facilitate workshops, briefings and consultation activities.
- Significant experience designing and delivering communication plans and materials across channels such as SharePoint Online, intranet content, collaboration tools, presentations, and electronic communications.
- Strong analytical, written communication, presentation, facilitation and organisational skills.
- Experience working with customer relationship management, case management, Microsoft Dynamics 365, Power Platform or comparable enterprise platforms would be highly beneficial.
This position is located on the northside of Brisbane, with some work in the CBD. They are also a flexible work environment and will allow work from home up to two days per week.
Change Analyst in Brisbane employer: Capital Talent Consulting
Join a supportive Queensland Government department in Nerang, where you will play a vital role in enhancing procurement processes while enjoying a collaborative work culture. With a focus on professional development and continuous improvement, this position offers the chance to build strong relationships with stakeholders and contribute to meaningful outcomes for the community. The department values its employees, providing opportunities for growth and a commitment to governance and compliance.
