Our Hotel Receptionist role is a crucial part of the guest experience at Deco Hotel, located in Braddon, ACT. As the first point of contact for our guests, you will be responsible for ensuring a warm, friendly and efficient service from arrival to departure. This full-time position is an excellent opportunity to develop your customer service skills and be part of a dynamic hospitality team.
This role requires availability to work evening shifts, weekends, and public holidays.
What you’ll be doing
- Greeting guests with a friendly and professional manner upon arrival and departure
- Efficiently checking guests in and out, processing payments and handling inquiries
- Providing exceptional customer service and addressing any guest concerns
- Assisting with making reservations, answering phone calls, and responding to email inquiries
- Maintaining accurate records and documentation
- Working collaboratively with the hotel team to ensure a seamless guest experience
- Adhering to all hotel policies and procedures
What we’re looking for
- Previous experience in a customer service or front office role, preferably in the hospitality industry
- Minimum of 1 year of customer service or front office experience is required
- Strong communication and interpersonal skills with the ability to provide a warm and friendly service
- Excellent problem-solving and conflict resolution skills
- Proficient in using hotel management software and technology
- Flexible and adaptable, with the ability to work in a fast-paced environment
- A team player with a positive attitude and a desire to contribute to the success of the hotel
- Valid Australian work rights are required for this position
What we offer
At Deco Hotel, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive training and development opportunities
- Opportunities for career advancement and progression
- Discounted accommodation and dining at our hotels
- A positive and inclusive work culture that values teamwork and work-life balance
If you're passionate about hospitality and eager to join a dynamic team, we encourage you to apply for this Hotel Receptionist role today!
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Hotel Receptionist employer: Capital Hotel Group
Capital Hotel Group is an exceptional employer located in the heart of Canberra, offering a vibrant work culture that prioritises quality dining and sustainable growth. As a Restaurant Manager, you will benefit from comprehensive staff development opportunities, a supportive team environment, and the chance to make a significant impact on guest experiences while enjoying a competitive salary and benefits package.
