At a Glance
- Tasks: Manage client services, ensuring they meet contractual requirements and drive service improvements.
- Company: Capgemini, a global leader in tech transformation with a collaborative culture.
- Benefits: Empowering career growth, diverse community, and opportunities to work on impactful projects.
- Other info: Join a diverse team of 420,000 members across 50+ countries.
- Why this job: Shape the future of technology while making a positive impact on the world.
- Qualifications: Strong communication skills and a passion for client engagement.
The predicted salary is between 82800 - 101200 $ per year.
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Service Managers cover the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
Grade Specific Service Delivery Manager
- Ensure that the managed areas within service are performing to contractual targets and identify service improvements where appropriate.
- Acquire a thorough understanding of the client's business and develop relationships with client representatives, identifying ways of adding value.
- Manage some aspects of day-to-day operations with a focus on achieving SLAs and KPIs for relevant areas.
- Provide in-scope services for specific areas, with assistance from technical leads.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
Engagement Manager in Sydney employer: Capgemini
At Capgemini Engineering, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. With a strong emphasis on career growth, our employees benefit from flexible work arrangements and access to cutting-edge training programs, including certifications in AWS and Microsoft Azure. Join us in a vibrant environment where your contributions matter, and every day presents new opportunities to innovate and make a meaningful impact.
