Capgemini in Melbourne is seeking an entry-level IT support contact to be the first point of contact for end-user issues and tickets. You will triage, log, and resolve incidents where possible, escalating to technical teams when needed, while delivering professional, empathetic support.
You will provide desktop and application support, communicate clearly with users, and follow ITIL-aligned processes to ensure high-quality ticket handling. This role emphasizes teamwork and growth opportunities.
Frontline IT Support Specialist in Melbourne employer: Capgemini
At Capgemini Engineering, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. With a strong emphasis on career growth, our employees benefit from flexible work arrangements and access to cutting-edge training programs, including certifications in AWS and Microsoft Azure. Join us in a vibrant environment where your contributions matter, and every day presents new opportunities to innovate and make a meaningful impact.
