At a Glance
- Tasks: Lead digital experience monitoring and optimise tools for better employee satisfaction.
- Company: Capgemini, a global leader in tech transformation with a collaborative culture.
- Benefits: Empowering career growth, diverse community, and innovative projects.
- Other info: Join a diverse team and unlock your potential in a dynamic environment.
- Why this job: Shape the future of digital experiences and make a real impact.
- Qualifications: Experience with DEM tools, strong analytical skills, and effective communication.
The predicted salary is between 90000 - 110000 $ per year.
- Join to apply for the
- Delivery Lead / SME role at
- Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible.
Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
As a Digital Experience Monitoring (DEM) Tool SME within the Experience Management Office, you will play a key role in shaping and elevating the digital experiences of our employees.
You’ll be responsible for the expert management, configuration, and optimization of DEM platforms such as Sys Track and Nexthink.
By analysing rich performance and experience data, you will help identify issues, uncover improvement opportunities, and drive initiatives that enhance productivity and employee satisfaction across the organisation.
- Own the configuration, performance, and overall health of DEM tools to ensure accurate and meaningful insight generation.
- Monitor digital experience data to identify trends, performance gaps, and user‑impacting issues.
- Translate technical findings into clear, actionable insights to improve the digital work environment.
- Support the evolution of the DEM platform ecosystem by contributing to enhancements, best practices, and new capability development.
- Your Experience
- Technical Skills
- Strong hands‑on experience with key modules (e. g., Sys Track DEX Pack, Campaigns, extensions; Nexthink Experience Central, Engagement, Remote Actions).
- Power Shell Automation - advanced scripting and workflow automation.
- Windows Administration including Windows Server and desktop management.
- Solid SQL experience for data querying and analysis.
- Ability to design and architect effective technical solutions.
- Analytic Skills
- Performance data analysis to identify trends and issues.
- Integrating DEM tool data with other systems.
- Creating clear reports and dashboards.
- Interpersonal and Strategic Skills
- Effective collaboration across IT teams.
- Strong communication of insights and technical concepts.
- Identifying and leading automation opportunities.
- Willingness to learn and adapt to new technologies.
- Strong troubleshooting and issue‑resolution skills.
Applications will be reviewed from Monday 12th January 2026 onwards.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
We imagine the future of organizations and make it real with AI, technology and people.
With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.
We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
The Group reported 2024 global revenues of €22.1 billion.
- Make it real | www. capgemini. com
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Delivery Lead / SME employer: Capgemini
At Capgemini Engineering, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. With a strong emphasis on career growth, our employees benefit from flexible work arrangements and access to cutting-edge training programs, including certifications in AWS and Microsoft Azure. Join us in a vibrant environment where your contributions matter, and every day presents new opportunities to innovate and make a meaningful impact.
