At a Glance
- Tasks: Support students academically and personally, ensuring their well-being and success.
- Company: Canterbury Institute of Management, a supportive and inclusive educational environment.
- Benefits: Full-time role with competitive pay and entitlements.
- Other info: Join a dynamic team focused on student care and personal growth.
- Why this job: Make a real difference in students' lives while working in a collaborative team.
- Qualifications: Post-secondary qualification and strong communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
Canterbury Institute of Management (CIM) is an accredited Institute of Higher Education with campuses in Sydney, Melbourne, and Darwin. CIM is currently looking for Student Support Officers to join our team on a full-time basis at our Melbourne campus.
In this role, you will work with an extremely supportive team. You will be responsible for providing support to CIM students, in academic and personal well-being. You will report to the Student Support Manager. The role of the Student Support Officer contributes to CIM’s mission and goals by assisting students who encounter difficulties in their studies or in their personal lives and providing personalized support to improve student experiences and educational outcomes.
About the Role:
- Be the first point of contact for students, staff, or visitors to the CIM campus;
- Attend to phone or in-person inquiries, record and pass messages to other team members;
- Monitor student welfare and well-being through review of records (class attendance and academic results) and help identify students who may be at risk;
- In consultation with the Student Support Manager, contact students who are at risk, or potentially at risk, and provide personalized support and advice with external referrals where required;
- Contribute to the development and maintenance of the CIM culture of student care;
- Maintain a record of student contacts and consultations;
- Assist with event management on campus;
- Comply with CIM policies and procedures including matters related to Work, Health and Safety, and Equal Opportunity;
- Support the Student Support Manager in all duties related to student well-being;
- Work collegially in a team environment;
- Other duties as required by the Student Support Manager and Dean.
Full-time position with entitlements and competitive remuneration.
Required Skills and Experience:
- A post-secondary qualification;
- Strong communication skills and commitment to customer service;
- Good command of written and spoken English;
- Commitment to principles of diversity and inclusion and experience working with culturally diverse customers;
- Demonstrated computer literacy in standard software, such as Microsoft Word, Excel, and Outlook;
- Ability to work in a team.
Student Support Officer in Melbourne employer: Canterbury Institute of Management
Canterbury Institute of Management (CIM) is an exceptional employer located in the vibrant Sydney CBD, offering a dynamic work culture that values collaboration and innovation. Employees benefit from professional growth opportunities, a supportive environment, and the chance to make a meaningful impact on student success while engaging in exciting expansion initiatives across New Zealand and the Pacific. With a focus on excellence and teamwork, CIM provides a rewarding workplace for those looking to contribute to the education sector.
Contact Details:
Canterbury Institute of Management Recruitment Team
