Digital Services Capture Operator in Wallington

At Canon Business Services (CBS), we're a technology solutions partner for ambitious organisations. Across Australia, New Zealand and the Philippines, we help customers move past roadblocks, embrace opportunities and achieve real business outcomes through smart technology, business process and workplace solutions. By combining deep expertise with a focus on outcomes, we help organisations move faster, work smarter and unlock what's next.

What makes CBS different is our people and our solutionist mindset. We don't jump to quick fixes, we look deeper, ask the right questions and work closely with our customers to solve what really matters. Through our Truly Care approach, we listen with curiosity, plan with expertise and deliver with efficiency, building trusted partnerships that create lasting value and real results.

When you join CBS, you'll be part of a business that invests in your growth and development. You'll have the opportunity to work alongside talented experts, contribute to meaningful outcomes for customers and take on new challenges that help you build your career. Together, we're creating smarter solutions, delivering real results and making a genuine impact for the organisations we support.

Lower Hutt work location 40 hrs per week, Monday to Friday, 7:30am to 4:00pm

About the Role | Mō te Tūranga Join our Digital Services team as a Digital Services Capture Operator (data entry and document processing), where you'll play a vital role in converting customer data into a digital format while adhering to client requirements and company policies.

Your responsibilities will include:

• Sorting and prep work of documents ready for processing
• Keying and data entry
• Completing tasks on time and ensuring the accuracy and compliance of our production processes
• Interacting professionally with clients and handling administrative duties as needed
• Form assessment and evaluation
• Document receipt, preparation, scanning, and keying
• Maintaining data entry minimum keying speeds always paying strong attention to detail
• Keeping familiar with client expectations as outlined in Work Instructions
• Understanding of capture work queues and Canon systems
• Maintaining knowledge of the front-end process in MAP
• Accurate completion of timesheets and task sheet

To be successful in this role, you'll be a positive team player who takes pride in your accuracy and attention to detail. Strong data entry, computer literacy and numeric skills are essential, along with excellent verbal and written communication skills. You'll be committed to exceeding client expectations and eager to learn and grow in your role.

Key skills and experience include:

• Proficiency in data entry keyboard skills (alpha 80%, numeric 20%)
• Excellent administrative, time management, and organisational skills
• Knowledge of New Zealand geography and region names
• Technical proficiency, including familiarity with Microsoft Office packages and data entry
• Previous experience in an operational and customer service-based environment
• Minimum keystroke speed of 8,000 key depressions per hour with an error rate of less than 1%
• Competence with various technology and a willingness to learn new systems
• Must have Full NZ Drivers License

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Māori and Pasifika peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.