End User Services Engineer in Sydney

At Canon Business Services (CBS), we're a technology solutions partner for ambitious organisations. Across Australia, New Zealand and the Philippines, we help customers move past roadblocks, embrace opportunities and achieve real business outcomes through smart technology, business process and workplace solutions. By combining deep expertise with a focus on outcomes, we help organisations move faster, work smarter and unlock what's next.

What makes CBS different is our people and our solutionist mindset. We don't jump to quick fixes, we look deeper, ask the right questions and work closely with our customers to solve what really matters. Through our Truly Care approach, we listen with curiosity, plan with expertise and deliver with efficiency, building trusted partnerships that create lasting value and real results.

Work for a fast paced Managed Services provider focused on customer success, technical excellence and career growth. Be part of a supportive, collaborative team with pathways for career development. Opportunity to work across modern Microsoft technologies - Microsoft 365, Intune, Windows 11.

About the Role: You will play a key role in delivering responsive, high-quality IT support across both remote and customer environments. Combining Service Desk operations with hands-on onsite support, this position is responsible for managing incidents, service requests, device deployments and technology rollouts to ensure a seamless end-user experience. Working across modern workplace technologies, the role provides Level 1 and Level 2 technical support, resolves technical issues and maintains reliable IT services for customers. As a key point of contact, you will contribute to customer satisfaction by delivering professional, customer-centric support and helping customers maximise the value of their technology investments. The role will operate from our Macquarie Park office and require visiting customer sites in CBD, Kingsgrove, Pyrmont.

Scope of the Role:

• Delivering Level 1 and Level 2 technical support remotely and onsite
• Troubleshooting Microsoft 365, Windows 11, Exchange Online, Intune and endpoint device issues
• Managing incidents and service requests through to resolution within agreed SLAs
• Supporting device lifecycle activities including provisioning, deployment, upgrades and asset management
• Assisting with technology rollouts, customer projects and major incident support
• Developing and maintaining knowledge articles and support documentation
• Identifying opportunities for process improvement, automation and self-service solutions
• Building trusted relationships with end users and stakeholders through exceptional customer service

About you: This role requires a blend of strong customer service capability and solid technical foundations, with the confidence to operate in a fast-paced managed services environment. Success in this position requires a genuine customer-first mindset, a broad technical skill set and the ability to communicate clearly and professionally. You will need to be organised, detail oriented and proactive in your approach to problem solving. Possessing hands on experience with Intune for cross-platform device is highly essential.

Key Skills and Experience include:

• Experience providing Level 1 and Level 2 IT support within a corporate or Managed Services environment
• Strong knowledge of Microsoft 365 administration and end-user support
• Experience with Microsoft Intune endpoint management, device enrolment and policy administration
• Windows 11 deployment, configuration, troubleshooting and support experience
• Understanding of Microsoft Entra ID (Azure Active Directory) and identity management principles
• Experience supporting desktop, laptop, mobile and peripheral devices
• Familiarity with ServiceNow or similar IT service management platforms
• Knowledge of endpoint security, compliance and device management best practices
• Strong communication, customer service and stakeholder engagement skills
• Understanding of networking fundamentals and connectivity troubleshooting
• ITIL Foundation, Microsoft certifications or Managed Services experience will be highly regarded
• Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous

On Offer: At Canon Business Services ANZ, you will be part of a collaborative and customer focused team that plays a critical role in delivering exceptional IT services to enterprise customers. This role offers exposure to a broad range of modern workplace technologies and customer environments, providing opportunities to expand your technical expertise while contributing to service innovation and continuous improvement initiatives. Supported by a culture of knowledge sharing, ongoing learning and professional development, you will have access to career growth opportunities within a values driven organisation committed to inclusion, wellbeing and flexible ways of working where operationally appropriate.

Benefits include but not limited to:

• Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity. As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application. Successful applicants will be notified of next steps.