Take ownership of freight bookings, quotations and client relationships in a stable, established logistics business offering flexibility and growth.
02nd November, 2026
About the Role
In a hands-on customer service position supporting freight clients, overseas agents and internal operations.
You will:
- Manage customer enquiries across phone and email
- Coordinate order management and bookings with agents
- Prepare freight quotations and follow up client requirements
- Maintain shipment updates and records through CargoWise
- Support client retention through proactive, reliable service
02nd November, 2026
About the Role
In a hands-on customer service position supporting freight clients, overseas agents and internal operations.
You will:
- Manage customer enquiries across phone and email
- Coordinate order management and bookings with agents
- Prepare freight quotations and follow up client requirements
- Maintain shipment updates and records through CargoWise
- Support client retention through proactive, reliable service
What You’ll Need to Succeed
- Customer service experience within freight forwarding
- Hands-on CargoWise experience
- Import or export freight and shipping knowledge
- Strong communication skills across phone and email
- Excellent organisation and time-management skills
- Ability to meet deadlines with strong attention to detail
Why You’ll Love It
- $90,000 to $95,000 + super
- Financial year salary reviews
- Two days working from home
- Annual bonus opportunity
- Christmas gift card each year
- Monthly team lunches, tea and coffee provided
- Newly renovated office with individual desks
- Laptop and headset supplied
- Genuine opportunities for internal progression
About Our
A well-established, privately owned Australian logistics business with more than 40 years in the industry, providing international freight and supply chain solutions across Australia and New Zealand.
The WA office is a close-knit team, supported by national head office resources. Employees are given the autonomy to make decisions, take ownership of their work and build strong customer relationships.
The business also has a strong history of developing people internally, with team members progressing from junior and internal sales positions into operations roles.
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Customer Service in Perth employer: Candii
At Candii, we pride ourselves on being an excellent employer by fostering a supportive work culture that prioritises growth and mentorship for our HVAC Service Estimators. Located in Australia, our team enjoys access to diverse projects that enhance their estimating skills while benefiting from a collaborative environment that encourages professional development and innovation. With a commitment to employee well-being and career advancement, Candii stands out as a rewarding place to build a meaningful career.
