Manager – Tourism Operations in Echuca

Campaspe Port Enterprise Pty Ltd – Echuca VIC

Full Time Position (flexibility available for the right candidate)

Are you an experienced operations leader who thrives in a fast-paced, visitor-focused environment? Campaspe Port Enterprises (CPE) is looking for a dynamic Manager – Tourism Operations to lead the delivery of exceptional tourism experiences across one of regional Victoria’s most iconic precincts. CPE is an independent company established to lead tourism development within the Port of Echuca precinct. We’re a values-driven team that puts the visitor at the centre of everything we do and that means having strong, capable leadership on the ground every day.

About the role

This is a hands-on leadership role where your ability to inspire a team, manage operations and think strategically will directly shape the visitor experience at CPE. You’ll oversee all tourism activities across the precinct from paddle steamer cruises and guided tours through to the Visitor Information Centre, retail, ticketing and events while driving a culture of continuous improvement and exceptional customer service.

Your responsibilities will include:

• Ensure the effective operations of all tourism activities across CPE, including paddle steamer cruises, guided tours, the Visitor Information Centre, retail, ticketing and precinct events, ensuring a consistently high-quality visitor experience.
• Coach and mentor direct reports, building capability and a positive team culture.
• Manage budgets and resources to ensure efficiencies and profitability are achieved whilst maintaining a focus on great customer experiences.
• Provide strategic advice, reporting and support to the CEO and Board, and ensure delivery of the relevant action items allocated to the role under the organisational strategic plan.
• Ensure a strong customer service culture is delivered across the organisation.
• Ensure all work is carried out in accordance with relevant legislation, codes, and WHS requirements.
• Work with the CEO, tourism operators and community partners to develop new visitor products, tour packages and commercial partnerships.
• Maintain records of operational performance, visitation, retail sales and asset condition, and report regularly to the CEO.
• Lead by example and with the best interests of CPE, to create a safe, positive, effective and harmonious workplace.
• Perform all duties with a continuous improvement ethos and encourage this approach across CPE.
• Other duties within training and competencies as required.

About you

You’re an experienced people leader with a genuine passion for tourism, hospitality or attractions. You know how to get the best from your team, keep operations running smoothly and think beyond the day-to-day to help the organisation grow.

You will have:

• Relevant tertiary qualifications (Business, Management), and/or equivalent demonstrated management experience.
• Extensive experience in leading teams in customer-focused organisations.
• Demonstrated experience managing tourism, hospitality, attraction or retail operations, including budget, revenue and cost control accountability.
• Demonstrated ability to think strategically, provide strategies that have a positive impact on the organisation and influence effective implementation of the strategic plan.
• Excellent written and verbal communication skills, with attention to detail and accuracy.
• Strong interpersonal and relationship-building skills with a customer service focus.
• Ability to successfully research, plan, organise and implement initiatives, projects and events.
• Able to work cooperatively and develop effective relationships across all levels of the organisation as well as the ability to work autonomously.
• High degree of proficiency in the use of a wide range of software applications, including Microsoft Office suite (Word, PowerPoint, Excel), Outlook, SharePoint and, ideally, electronic document and records management applications.
• Demonstrated initiative and strong problem-solving skills with an ability to improve processes and practices.

What you’ll need

• Working With Children Check (Mandatory)
• Current Victorian Driver Licence (Mandatory)
• Responsible Service of Alcohol (RSA) certification, or willingness to obtain
• Availability to work weekends, public holidays and peak-season hours as required
• A commitment to workplace health and safety

Why Join Us?

• Lead a passionate, purpose-driven team in one of regional Victoria’s most loved destinations
• A varied, senior role where your contribution directly shapes the visitor experience and organisational success
• Work in a unique tourism setting with real scope to make your mark