At a Glance
- Tasks: Provide top-notch customer service and support for our eCommerce brands.
- Company: Join a leading eCommerce company with a focus on innovation and community.
- Benefits: Flexible part-time role with potential for full-time, plus bonus for social media skills.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be part of a mission-driven team making tech accessible while honing your customer service skills.
- Qualifications: Experience in eCommerce customer service and strong communication skills are key.
The predicted salary is between 15.3 - 18.7 $ per hour.
We have an exciting opportunity for an enthusiastic Ecommerce Customer Service Administrator to join our portfolio of leading ecommerce brands, including Camile & Stone Jewellery. You will be responsible for providing exceptional service and support to our franchisees and customers.
About the Role – Duties and skills:
- Administer incoming Customer Leads, proposals, quotes and won jobs (email, websites, CRM and phone).
- Sales administration of outgoing sales in a multi-channel “bricks and mortar” operating environment including technology sold online (listings, stock photos, specifications, etc.), showroom sales and rentals, bulk local and e-waste parts and commodities sales.
- Engage new and support existing Community partners; leads, newsletters, referrals and direct Sales enquiries to support Enable’s Affordable Tech for Good initiative.
- Undertake sales administration tasks such as online channels stock levels/availability, pricing research, Customer database administration, orders, POS payments, returns, quality issues as well as data collection for Enable impact reporting.
- Effectively use Enable systems (KPI Tracker, e-commerce system, Photoshop, Point-of-sale (POS), database and CRM) to record and follow up to support Service Excellence.
- Order goods/services for overall operations and computer parts for refurbishing of devices.
- Work closely with the warehousing team/crew to ensure efficient and accurate pick, pack and dispatch of orders with additional support during seasonally busy periods.
Your skills, experience and attitude:
- Qualifications: Cert 4 Certificate or higher e.g. degree level in IT or Business (desirable).
- 2-3 years e-commerce-based Customer service in consumer and business technology and/or electrical goods sector/s (highly desirable).
- Motivated and determined to deliver excellent Customer service and experience.
- Excellent computer literacy, with strength in MS Office and an ability to quickly learn new systems.
- A natural organiser and multi-tasker who thrives in a fast-paced environment.
- Strong verbal and written communicator able to develop and maintain excellent and positive relationships with all Sales stakeholders.
- Excellent attention to detail and good at problem solving.
- Have a passion for and strong desire to learn about Enable's impact, services, processes, and varying customer needs.
- Valid Working with Children Check a must.
eCommerce Customer Service Administrator in Melbourne employer: Camile & Stone
At Camile & Stone, we pride ourselves on fostering a creative and inclusive work environment where your talents can truly shine. As part of our Melbourne team, you'll enjoy the flexibility of a hybrid role, access to dedicated filming spaces, and opportunities for professional growth in the dynamic jewellery industry. Join us to create captivating content that resonates with our audience while being part of a supportive team that values innovation and collaboration.
