Ward Clerk – Cambridge

Are you an organised, friendly and proactive individual looking to make a real difference to women, babies and families at one of the UK's leading maternity services? We are seeking an enthusiastic Ward Clerk to join the Rosie Hospital Delivery Unit team. As the first point of contact for patients, visitors and staff, you will play a vital role in supporting the smooth and efficient running of our busy Delivery Unit.

You will provide administrative support, manage patient information systems, coordinate communications, support patient flow and help create a welcoming and safe environment for women and their families during an important time in their lives. We are looking for someone with excellent communication and organisational skills, the ability to work under pressure, and a commitment to delivering outstanding customer service. In return, you will join a supportive team dedicated to providing safe, kind and excellent care every day.

As the Delivery Unit provides a 24-hour service, the successful candidate will be required to work a shift pattern that includes night and weekend working.

• Be the first point of contact on the ward for staff, patients and visitors either face to face or over the telephone.
• Input information onto the EPIC system.
• Be responsible for the administrative admission of all women and babies to the ward.
• Create medical records for women not previously cared for at CUH.
• Return notes and documents no longer required on the Unit to Medical Records, ensuring that all necessary documentation/filing has been completed.
• Arrange appointments for Clinics, Ultrasound, etc.
• Greet visitors face-to-face and respond to requests for basic information.
• Receive and respond to straightforward telephone calls.
• Receive and respond to straightforward emails.
• Complete straightforward forms/administrating/correspondence using templates.
• Liaise with colleagues with issues outside your control.
• Book appointments.
• Maintain stock levels and place orders.
• Collect, open and distribute mail.
• Cover other positions within the work area during absence.
• Any other administrative duties as required.

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds, the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here.

CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.

This vacancy is scheduled to close at midnight on 4th November 2026, however it may close earlier if a high number of applications are received. Interviews are due to be held on 16th November 2026. All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work: As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver. Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa.

Benefits to you: At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.