Fast Responder (Controller)

Prioritise, assign, and monitor maintenance tasks via a CAFM system. Querying and investigating job statuses, ensuring effective communication at all times. Performs work of a routine nature. Responsible for minor repairs and routine planned maintenance activities on Mechanical, Electrical and Building fabrics as directed by management. Ensuring compliance with Trust safety standards and procedures. Taking all safety measures to prevent danger, avoid injury and prevent damage to equipment.

• Handle telephone, email and other maintenance enquiries from departments across the Trust, recording accurate information and identifying any issue that requires urgent escalation.
• Use the CAFM system to receive, log, prioritise and issue reactive maintenance jobs to the appropriate members of the in-house maintenance team.
• Review returned or incomplete CAFM tasks, reassign them to the appropriate trade, or escalate as necessary.
• Maintain accurate CAFM records, including job priority, location, notes, progress updates, completion details and any follow-on work required.

You must be able to cope with the physical aspects of the job and have an electrical/mechanical aptitude. Must be capable of working with minimum supervision and be of a responsible character; full training will be provided where appropriate. This post will require the appointee to obtain, within 3 months, the following training requirements (if not already achieved):

• Safe operation of mechanical drain clearing equipment
• Safe isolation of hot and cold-water services
• Competent use of CAFM (Computer Aided Facilities Management) Systems and MICAD
• Safe local isolation of Air Handling Plant
• Safe use of ladders and steps
• Customer Service Skills
• Diversity within Customer Service Excellence
• Use of departmental safe systems to work

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

This vacancy will close at midnight on 8th October 2026. Interviews are due to be held on 21st October 2026.

Benefits to you: At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.