Fast Responder (Controller) | Cambridge University Hospitals NHS Foundation Trust

Prioritise, assign, and monitor maintenance tasks via a CAFM system. Querying and investigating job statuses, ensuring effective communication at all times. Performs work of a routine nature. Responsible for minor repairs and routine planned maintenance activities on Mechanical, Electrical and Building fabrics as directed by management. Ensuring compliance with Trust safety standards and procedures. Taking all safety measures to prevent danger, avoid injury and prevent damage to equipment.

1) Handle telephone, email and other maintenance enquiries from departments across the Trust, recording accurate information and identifying any issue that requires urgent escalation.

2) Use the CAFM system to receive, log, prioritise and issue reactive maintenance jobs to the appropriate members of the in‐house maintenance team.

3) Review returned or incomplete CAFM tasks, reassign them to the appropriate trade, or escalate as necessary.

4) Maintain accurate CAFM records, including job priority, location, notes, progress updates, completion details and any follow‐on work required.

You must be able to cope with the physical aspects of the job and have an electrical/mechanical aptitude. Must be capable of working with minimum supervision and be of a responsible character; full training will be provided where appropriate.

This post will require the appointee to obtain, within 3 months, the following training requirements (if not already achieved):

• Safe operation of mechanical drain clearing equipment
• Safe isolation of hot and cold-water services
• Competent use of CAFM (Computer Aided Facilities Management) Systems and MICAD
• Safe local isolation of Air Handling Plant
• Safe use of ladders and steps
• Customer Service Skills
• Diversity within Customer Service Excellence
• Use of departmental safe systems to work

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds, the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.

The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. All appointments with a start date on or after 1 October 2026 will be subject to a 12‐week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position. As there is a 12‐week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

This vacancy will close at midnight on 8th October 2026. Interviews are due to be held on 21st October 2026.

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‐site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‐created colleague‐only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work‐life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‐time working, job‐share, term‐time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.