In-Shift Support – Digital – Remote
Sydney Lifeline Australia
The In-Shift Support Supervisor at Lifeline Australia serves an important role in our Digital Services ecosystem. The In-Shift Support is a critical liaison that strives to support our digital services Crisis Supporters (CS) and help to expand our service and performance to best support the Help Seekers (HS).
The In-Shift Support will support, monitor and coordinate the Digital Service CS's during shifts to support the service, cover breaks, conduct debriefs, check-ins, monitor ratios, report technology issues, quality and ongoing continuous improvements. Some of the key responsibilities of the role include:
- Providing immediate, real time practice support and feedback to CS's located across the Lifeline network.
- Providing initial debriefing for CS's following difficult and high-risk interactions.
- Completing emergency interventions and mandatory reporting requirements.
- Proactively using instant messaging technology to provide support and direction to CS's on duty.
Ai & Digital Learning Coach For Computing & Science in Perth employer: Camberwell Grammar School
Camberwell Grammar School is an exceptional employer that fosters a collaborative and innovative work culture, dedicated to the holistic development of both students and staff. With a strong commitment to professional growth, competitive remuneration, and a supportive environment, employees enjoy access to outstanding facilities and wellbeing initiatives, all while contributing to a vibrant school community in the picturesque suburb of Canterbury. Join us in shaping the future of education and making a meaningful impact on young lives.
