At a Glance
- Tasks: Provide top-notch technical support and solve problems for users in a secure environment.
- Company: Join a leading tech team within a government setting focused on excellence.
- Benefits: Competitive pay, supportive team culture, and opportunities for growth.
- Other info: Open to Australian Citizens with security clearance; diverse and inclusive workplace.
- Why this job: Make a difference by helping others while developing your IT skills.
- Qualifications: Experience in IT support and a passion for customer service.
The predicted salary is between 47250 - 57750 $ per year.
About the Role
We're seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment.
This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service.
Key Responsibilities
- Deliver Level 1 and Level 2 technical support to end users in a secure environment.
- Manage incidents, service requests, and escalations in alignment with ITIL processes.
- Support system maintenance, testing, and troubleshooting during major operational periods.
- Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence.
About You
- Proven experience in Service Desk or IT Support roles within government or large enterprise settings.
- Strong customer service focus with excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team-driven environment.
Due to the nature of this role, this opportunity is open to Australian Citizens who currently hold a baseline clearance or higher.
Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
Help Desk Support in Laverton employer: Calleo
Calleo is an exceptional employer that fosters a collaborative and innovative work culture, particularly in its vibrant Canberra, Sydney, and Brisbane offices. Employees benefit from a strong focus on professional development, with ample opportunities for growth in enterprise information architecture and governance, all while working in an Agile environment that values quality and compliance.
