At a Glance
- Tasks: Provide top-notch technical support and solve problems in a secure government environment.
- Company: Join a leading organisation committed to exceptional customer service and teamwork.
- Benefits: Competitive pay, career growth, and the chance to work on impactful projects.
- Other info: Open to Australian Citizens with baseline clearance; we celebrate diversity and inclusion.
- Why this job: Be part of a dynamic team that values your skills and dedication to service excellence.
- Qualifications: Experience in IT support with strong communication and problem-solving abilities.
The predicted salary is between 47250 - 57750 $ per year.
About the Role
We’re seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment.
This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service.
Key Responsibilities
- Deliver Level 1 and Level 2 technical support to end users in a secure environment.
- Manage incidents, service requests, and escalations in alignment with ITIL processes.
- Support system maintenance, testing, and troubleshooting during major operational periods.
- Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence.
About You
- Proven experience in Service Desk or IT Support roles within government or large enterprise settings.
- Strong customer service focus with excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team-driven environment.
Due to the nature of this role, this opportunity is open to Australian Citizens who currently hold a baseline clearance or higher.
Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
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Help Desk Support employer: Calleo
Calleo is an exceptional employer that fosters a collaborative and innovative work culture, particularly in its vibrant Canberra, Sydney, and Brisbane offices. Employees benefit from a strong focus on professional development, with ample opportunities for growth in enterprise information architecture and governance, all while working in an Agile environment that values quality and compliance.
