We are seeking multiple Service Desk Analysts to join a major project with one of our Federal Government clients.
Key Responsibilities
- Provide Level 1 and Level 2 technical support.
- Manage incidents, service requests and escalations in line with ITIL processes.
- Troubleshoot technical issues and support system maintenance and testing.
- Collaborate with teams to maintain service continuity.
- Active NV1 security clearance.
- Experience in Service Desk or IT Support.
- Strong troubleshooting, communication and customer service skills.
- Experience in a government or large enterprise environment is desirable.
We are seeking multiple Service Desk Analysts to join a major project with one of our Federal Government clients.
Key Responsibilities
- Provide Level 1 and Level 2 technical support.
- Manage incidents, service requests and escalations in line with ITIL processes.
- Troubleshoot technical issues and support system maintenance and testing.
- Collaborate with teams to maintain service continuity.
Essential Criteria
- Active NV1 security clearance.
- Experience in Service Desk or IT Support.
- Strong troubleshooting, communication and customer service skills.
- Experience in a government or large enterprise environment is desirable.
Location:
On-site in the ACT and/or VIC.
What’s on Offer?
- Initial 3-month contract with strong potential for extension.
- Multiple positions available.
- Flexible start dates, with contract periods running from November to January or December to February.
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Multiple IT Service Desk Analysts in Canberra employer: Calleo
Calleo is an exceptional employer that fosters a collaborative and innovative work culture, particularly in its vibrant Canberra, Sydney, and Brisbane offices. Employees benefit from a strong focus on professional development, with ample opportunities for growth in enterprise information architecture and governance, all while working in an Agile environment that values quality and compliance.
