At a Glance
- Tasks: Support hotel operations, manage staff, and ensure exceptional guest experiences.
- Company: Caledonian Hotel, a prestigious establishment in North Adelaide.
- Benefits: Competitive pay, professional development, staff discounts, and a supportive work culture.
- Other info: Flexible shifts and great career progression opportunities await you!
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: 3-5 years in hotel management, strong leadership, and excellent communication skills.
The predicted salary is between 40500 - 49500 $ per year.
About us
Caledonian Hotel is a prestigious establishment in the heart of North Adelaide, dedicated to providing exceptional hospitality experiences to our guests. We pride ourselves on our commitment to excellence, warm service, and creating memorable moments for every visitor. Our team is passionate about hospitality and works collaboratively to maintain the highest standards of service and professionalism across all aspects of our operations.
About the role
We are seeking an Assistant Hotel Manager to join our management team at Caledonian Hotel in North Adelaide. This is a full-time position that plays a crucial role in supporting the smooth and efficient operation of our hotel. As Assistant Hotel Manager, you will work alongside the Hotel Manager to ensure exceptional guest experiences, maintain operational excellence, and lead our team with professionalism and integrity. You will be instrumental in achieving our business objectives whilst upholding our commitment to outstanding customer service.
Key responsibilities
- Assist in the day-to-day management and supervision of hotel operations, including stock control, staffing, function management, hotel presentation.
- Support the Hotel Manager in implementing and maintaining operational policies and procedures.
- Oversee staff management and training to ensure all team members deliver exceptional customer experiences.
- Handle guest complaints and concerns with professionalism, finding timely and satisfactory resolutions.
- Manage staff scheduling, performance monitoring and conduct training and development activities.
- Assist with the coordination of special events, functions and group bookings.
- Monitor financial performance and budgets within areas of responsibility.
- Ensure compliance with health, safety and security regulations throughout the hotel.
- Conduct regular inspections of hotel and ensure completion of cleaning, tidying and maintenance tasks.
- Support revenue management initiatives and occupancy optimisation strategies.
What we're looking for
- Minimum 3-5 years of experience in a hotel management or supervisory role within a similar hospitality environment.
- Proven leadership and team management skills with the ability to motivate and develop staff.
- Strong organisational and problem-solving abilities with excellent attention to detail.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with guests and staff at all levels.
- Customer service excellence with a genuine passion for delivering exceptional guest experiences.
- Gaming experience.
- Knowledge of health, safety and hospitality compliance requirements.
- Flexibility to work varying shifts, including weekends and public holidays as required by the business.
- A collaborative approach to working within a team environment with strong interpersonal skills.
What we offer
At Caledonian Hotel, we value our team members and are committed to creating a positive and supportive workplace. We offer competitive remuneration, opportunities for professional development and career progression within our hospitality organisation. Our team benefits from a positive work culture where your contributions are recognised and valued. We encourage work-life balance and provide flexibility where possible, understanding the demands of the hospitality industry. Staff discounts on hotel facilities and dining are available, along with access to professional training and development programmes to enhance your skills and career prospects.
Assistant Hotel Manager in Adelaide employer: Caledonian Hotel
At Caledonian Hotel, we pride ourselves on being an exceptional employer in the heart of North Adelaide, where our commitment to excellence and warm service creates a positive and supportive workplace. As an Assistant Hotel Manager, you'll enjoy competitive remuneration, professional development opportunities, and a collaborative work culture that values your contributions. With staff discounts and a focus on work-life balance, we ensure that our team thrives both personally and professionally while delivering memorable experiences to our guests.
