Care & Repair Administrator Assistant

An opportunity to make a positive impact on peoples’ lives and community. Awarded Housing Association of the Year 2025 and 2026, Caledonia Housing Association is one of Scotland’s leading social housing providers and is recognised by Best Companies as one of the top UK housing associations to work for. Our vision is to provide “homes and communities that make lives better”. We are committed to providing high quality affordable housing, building new homes and transforming customer services. Caledonia Housing Group provide services to over 5,300 homes and in excess of 2,000 private owners across 8 local authority areas.

About the Role

Following the award of funding for a three-year period, we have an exciting opportunity for a Care & Repair Administration Assistant to join our team on a full-time, fixed-term basis. Caledonia Care and Repair provide an essential service to older and disabled people across Perth & Kinross and Angus, helping them to live independently, safely, and comfortably in their own homes.

• Small repairs
• Medical adaptations
• Ramp installations
• General advice and support

Working in partnership with local authorities, we make a real difference to people’s quality of life.

Key responsibilities

In this important support role, you will provide administrative and operational assistance to the Care and Repair Officers and Team Leader. Your responsibilities will include:

• Supporting the processing of grant applications and funding claims
• Liaising with customers, contractors, and partner organisations
• Maintaining accurate records and data entry across systems
• Assisting with financial monitoring and reporting
• Supporting KPI reporting and performance tracking
• Managing general administrative tasks to ensure smooth service delivery

About You

• A proactive, organised, and flexible approach to work
• Strong commitment to delivering excellent customer service
• Ability to prioritise tasks and manage a varied workload
• Good communication skills, with the ability to work with a range of customers and stakeholders
• Proficiency in Microsoft Office, particularly Excel
• Experience in data entry, record keeping, and administrative systems
• Knowledge of financial processes, monitoring, or reporting
• An HNC (or equivalent) in a relevant subject (or equivalent practical experience) would be advantageous.
• Experience working in a housing, local authority or care-related environment, using database systems and producing KPI reports would also be beneficial.

A place where everyone can thrive

The Care & Repair Administration Assistant is a Hybrid Role, which means you will work flexibly from a range of sites including: working from home and at our Caledonia Group Offices (based in Dundee or Perth) for a minimum of two days per week.

As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits:

• 36 days annual leave
• Promotion of work-life balance and flexi-time system
• Sector leading pension scheme, matched up to 12% by us
• Salary sacrifice schemes for pension & cycle to work
• FREE membership of a healthcare cash plan, including cover for dependents
• Wellbeing services offering support and confidential advice when you need it most

Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community. The Group actively encourages the recruitment of staff with disabilities and will make reasonable adjustments at all stages of the recruitment process as required.