Inside Sales & Sales Support Representative in Melbourne

Location: Melbourne, Australia

Work Arrangement: Hybrid

About the Role

We are seeking a self-motivated and enthusiastic Inside Sales & Sales Support Representative to support our ANZ Food and Nutrition (FNN) team. The Inside Sales & Sales Support Representative plays a dual-role position, with a focus on Internal Sales (managing a portfolio of small customers) and Sales Support for the ANZ FNN team. The role is responsible for driving sales growth through proactive customer engagement, order management, and relationship building, while also supporting inventory planning, supplier coordination, reporting, and administrative sales functions to help achieve portfolio sales targets.

Key Responsibilities

• Manage and grow a portfolio of small customers through proactive internal sales activities.
• Handle customer enquiries, quotations, pricing requests, and order processing.
• Build strong relationships with customers to identify opportunities for upselling and cross-selling.
• Support new product promotions and campaigns with existing and potential customers.
• Maintain accurate customer records, pricing, and sales data in relevant systems.
• Analyse sales trends and customer purchasing patterns to support sales growth.
• Work closely with logistics and inventory teams to ensure timely delivery and stock availability.
• Support the Portfolio Manager (where necessary) with inventory planning and stock replenishment.
• Lead communications with the supply planners on order requisitions based on firm sales orders processed in JDE.
• Provide support to the ANZ commercial team by doing regular updated costings.
• Frequent communication with suppliers and freight forwarders to get updated freight costs, clearance & local costs.
• Proactively minimise aged and soon-to-expire stock through monthly inventory analysis.
• Work with suppliers to maintain up-to-date product information sheets, safety data, brochures, and regulatory compliance documentation.
• Review fortnightly open order reports and proactively communicate with customers regarding order status.
• Manage incident reports, including customer complaints and Non-Conformance Reports (NCRs).
• Assist with forecasting and preparation of monthly reports for Principals (where necessary).
• Achieve KPIs based on key responsibilities and deliverables.
• Perform other activities as required.

Job Requirements

• Experience in Sales Support, Customer Service and Account Management, preferably with a chemical distribution company.
• Demonstrated strong analytical capability and effective verbal and written communication skills.
• Practical strong problem-solving abilities with good organisational skills.
• Positive, proactive mindset with a supportive and accountable work ethic and customer-centric attitude.
• Strong communication and interpersonal skills with the ability to establish and strengthen relationships across all levels of the organisation.
• Preferred experience with JDE, Dynamics, or CRM systems.
• Demonstrated proficiency in MS Office applications (Excel, Word, PowerPoint).

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team. We offer global opportunities with rapid career growth and development, an inclusive, diverse, and dynamic work environment, and the chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more.

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.