At a Glance
- Tasks: Assist guests, manage bookings, and coordinate exciting tour operations.
- Company: Leading adventure tourism company with a supportive team culture.
- Benefits: Full training, flexible shifts, and awesome perks.
- Other info: Perfect for those who thrive in a fast-paced environment and love helping others.
- Why this job: Join a dynamic team and help create unforgettable adventures for guests.
- Qualifications: Great communication skills and a positive attitude; experience is a bonus but not required.
The predicted salary is between 19.8 - 24.2 $ per hour.
Like helping people? Good with details? Stay calm when things get busy? You might belong in our Customer Service Team! This is a hands-on, varied role that mixes customer service, bookings and day-to-day tour operations. One minute you might be helping a guest over the phone, the next you’re assisting to coordinate tour departures, solving a booking issue or getting important information out to our field teams. You’ll be right at the centre of the action, helping make sure our guests are looked after and our adventures run smoothly.
What You'll Actually Be Doing
- Chatting with guests via phone and email
- Managing bookings, changes and pickup details (accuracy matters here)
- Helping coordinate morning tour departures
- Keeping important information moving between guests, Operations and Field Staff
- Solving problems calmly and professionally
- Promoting and upselling our adventure experiences
- Using booking systems like ResPax / Cobber
This Role Is a Good Fit If You:
- Enjoy helping people and working in a team
- Like staying organised and on top of the details
- Can keep your cool when it's busy (Jedi-level calm)
- Communicate clearly and professionally
- Are comfortable switching between different tasks and priorities
- Are reliable and show up ready to go
- Hold Australian citizenship or permanent residency
- Tourism, hospitality or guest service experience would be advantageous but it's not essential. We'll train you.
The Practical Stuff
- 6-hour shifts: 6:00am–12:00pm, 12:00pm–6:00/6:30pm
- Based in Cairns North near the Airport, with occasional shifts at our Marina Office
- Flexible availability for varying shift patterns per week
What You'll Get
- Full training and ongoing support
- A genuinely supportive team
- Variety, responsibility, and real-world skills
- Experience across both guest service and tour operations
- A role inside a leading adventure tourism company
This role is not for the faint-hearted—but don't worry, you’ll receive solid training and be fully supported every step of the way! We're looking for someone who brings good energy, attention to detail and a positive attitude. You don't need to know everything on day one. You just need to be willing to learn, pitch in and care about getting things right. And yes, our Team Members get some really cool perks too.
Customer Service Team Member employer: Cairns Adventure Group
Join our dynamic team in Cairns North, where we prioritise a supportive work culture and offer comprehensive training for our Customer Service Team Members. With flexible shifts and the opportunity to develop real-world skills in adventure tourism, you'll thrive in an environment that values teamwork and attention to detail while enjoying unique perks that come with being part of a leading company in the industry.
