Are you an experienced IT Support Engineer ready to take the next step in your career? Cadence Connect is partnering with a well‐established, award‐winning Australian technology business that is committed to investing in its people. Enjoy ongoing training, professional development, flexible work arrangements and the opportunity to build your career in a collaborative, high‐performing team
This is an opportunity to join a collaborative team where you'll work across a diverse customer base, solve complex technical challenges and continue developing your skills across Microsoft technologies, networking and cloud infrastructure.
The Opportunity:
As a Level 2 Support Engineer, you'll provide advanced technical support across a broad range of technologies, resolving escalated incidents while mentoring Level 1 Engineers and contributing to service improvements.
You'll enjoy a varied role where no two days are the same, working with modern technologies and building strong relationships with customers.
What You'll Be Doing:
- Provide Level 2 technical support across Microsoft 365, Windows, networking and infrastructure environments.
- Troubleshoot and resolve complex technical issues.
- Escalate and coordinate issues with senior engineers where required.
- Mentor and support Level 1 Engineers.
- Maintain accurate technical documentation and knowledge articles.
- Monitor customer environments and proactively identify issues.
- Assist with infrastructure projects and technology deployments.
- Deliver exceptional customer service while meeting service level agreements.
About You:
- 3+ years' experience in IT support, including Level 2 support within a consulting or similar environment.
- Strong Microsoft 365 administration experience.
- Experience supporting Windows environments, networking and infrastructure.
- Exposure to technologies such as Microsoft Intune, Teams, Azure, networking highly regarded.
- Excellent troubleshooting and customer communication skills.
- A proactive attitude with a genuine passion for technology and continuous learning.
What's On Offer
- Join a respected and growing technology business.
- Work with a supportive, highly experienced team.
- Ongoing technical training and certification support.
- Exposure to a broad range of customers and technologies.
- Genuine career progression opportunities.
- Brisbane‐based permanent opportunity with a strong team culture.
If you're looking to join an organisation that values technical excellence, collaboration and customer outcomes, I'd love to hear from you.
Level 2 Engineer in Brisbane employer: Cadence Connect
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