We are seeking a Property Management Coordinator who combines deep industry expertise with a modern, tech-forward mindset. This role is the administrative engine of our Victorian portfolio, requiring a professional who doesn't just manage tasks but actively seeks smarter ways to complete them.
The ideal candidate will have hands-on expertise in PropertyMe and PropertyTree, a firm grasp of Victorian tenancy laws, and a resourceful, AI-powered approach to problem-solving.
Requirements
Job Responsibilities
Lease & Tenancy Administration
- Lease Management: Coordinate Lease Renewal Projects and prepare Residential Tenancy Agreements in compliance with Victorian regulations.
- Smart Communication: Draft Rent Increase Notices and tenant correspondence using AI-assisted writing tools to ensure a professional, consistent, and "human-first" brand voice.
- Database Integrity: Maintain precise records in PropertyMe/PropertyTree, using resourcefulness to resolve data discrepancies independently.
Maintenance & Compliance Coordination
- Proactive Maintenance: Triage maintenance requests and dispatch Work Orders to tradespeople.
- Resourceful Coordination: Use initiative to follow up with contractors, source competitive quotes, and ensure repairs are completed within Victorian legislative timelines.
- Safety Compliance: Monitor and schedule mandatory Victorian safety checks (Gas, Electrical, and Smoke Alarms) to ensure 100% portfolio compliance.
Inspection Support
- Inspection Scheduling: Manage routine inspection calendars, ensuring all legal notices are served correctly under the Residential Tenancies Act (VIC).
Qualifications & Technical Skills
- Industry Experience: 2-3 years in Australian Property Management (Victorian portfolio experience is a major plus).
- Software Mastery: Proven experience with PropertyMe and PropertyTree.
- * Ability to leverage Generative AI (e.g., ChatGPT, Claude) to draft high-quality correspondence and process improvements.
- Familiarity with AI-driven property tools (e.g., automated invoice capture, maintenance triage bots) is highly desirable.
- Communication: Exceptional English skills with the ability to blend automated efficiency with a warm, empathetic tone.
Key Attributes: The "Can-Do" Difference
- Resourceful Problem-Solver: You don't wait for a solution to be handed to you. You are a "Google Ninja" who can research Victorian VCAT rulings or tech workarounds independently.
- "Can-Do" Attitude: You approach challenges with a positive, solutions-oriented mindset. No task is too small, and no process is "perfect" - you are always looking for ways to optimize.
- Agile Learner: You stay ahead of industry trends and are eager to adopt new AI tools that make the team more efficient.
- Highly Organized: You can manage the fast-paced nature of Victorian property management with minimal supervision.
Requirements
- Reliable high-speed internet and a professional work-from-home setup.
- Ability to work Victorian (AEST/AEDT) business hours.
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