Customer Insights Analyst in Brisbane

At APA, our purpose is to secure Australia’s energy future. We’re not doing it alone. We’re doing it with our customers and communities as Australia’s energy infrastructure partner, a role our unique experience and expertise positions us to play.

We now have an exciting opportunity available for a Senior Analyst, Customer Insights & Commercial Performance to join our Gas Commercial team on a permanent full-time basis. Reporting to the Commercial Governance Manager, you will play a key role in supporting customer retention, revenue growth and commercial decision-making across APA's customer-facing businesses. Working across customer, contract, financial and market data, you will develop practical insights, tools and dashboards that help stakeholders better understand performance, identify opportunities, manage risk and make informed commercial decisions.

This role is ideal for a naturally curious and analytical problem solver who enjoys finding answers where there is no established playbook. You'll bring together information from a variety of internal and external sources, uncover meaningful insights and translate complex information into practical solutions that support better business decisions.

Key Responsibilities

• Develop and maintain Power BI dashboards, data models and self-service reporting tools that support commercial decision-making.
• Analyse customer, contract and financial performance data to identify trends, risks, opportunities and value-enhancing initiatives.
• Source, interpret and connect information from multiple internal and external datasets, industry intelligence, market research and news sources.
• Monitor customer financial performance and credit-related metrics to support risk monitoring and commercial discussions.
• Support budgeting, forecasting and revenue performance tracking through insightful analysis and reporting.
• Translate complex data and analysis into practical insights and recommendations for a diverse range of stakeholders.

Your background

• Demonstrated experience developing Power BI dashboards and working with complex datasets, including data modelling and reporting.
• Strong analytical and problem-solving capability, with the ability to work through ambiguity and identify practical solutions.
• Experience combining information from multiple sources to generate meaningful insights and support business decisions.
• Exposure to commercial, financial, customer, market or performance analysis within a complex business environment.
• Naturally curious and proactive, with a track record of independently investigating issues, finding information and improving ways of working.
• Excellent stakeholder engagement skills, with the ability to communicate complex analysis clearly to both technical and non-technical audiences.

At APA, we’re committed to fostering a safe and inclusive workplace where you can achieve your best. We offer targeted career development programs designed to accelerate your career, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing initiatives are all part of what we’ll offer you. Our inclusive parental leave policy offers 18 weeks of leave, including superannuation, to support parents at work and in life.

We employ around 2,000 people across Australia and are committed to building a high-performing, customer-focused organisation where everyone feels safe, valued, and trusted to perform at their best.

We are committed to securing Australia’s energy future by delivering infrastructure solutions for Australia’s energy transition and supporting the decarbonisation ambitions of our customers and communities. Join our team and be part of securing Australia’s energy future.

APA is an equal opportunity employer. The safety, health and wellbeing of our people, community and environment is a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in. Applicants must be eligible to work in Australia to be considered.

This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment.