Take initiative to gather, organise and synthesize large amounts of information from various sources
Working with stakeholders to understand their needs, concerns and the environment that they operate in with respect to deliver goals and outcomes
Work closely with stakeholders and change management to identify impacts to business processes and technology as a result of system or application changes
Identify project delivery issues and risks, assist with mitigation strategies, and escalated where necessary in a timely manner
Liaise and collaborate with external suppliers as required
At least 5 years' experience delivering complex process and technical changes as a Senior Business Analyst
Expertise in process mapping with standardised techniques such as SIPOC
Expertise in merchant acquiring and card payments industry and technologies
Excellent communication skills, including ability to engage stakeholders at varying levels to facilitate gathering / refinement of detailed requirements from high level requirements to solution design to testing
Proven track record of working to deadlines, results driven
Requirements
Experience with large scale customer and data migrations projects
Experience capturing and managing requirements and user stories in Confluence and JIRA
Experience documenting customer journeys, process flows, and standard operating procedures
Working knowledge of merchant terminal, POS, AS2805 messaging, ecommerce and payment gateways
Experience synthesizing and analysing large amounts of data extracts for the extraction of project relevant insights
Experience with converting raw data to purpose specific and actionable data visuals that tell a story (Powerpivots, Tableau, PowerBI)
Experience with interpreting technical specs for Pega and API's
Practical application of BABOK Knowledge Areas including Agile ways of working
Familiarity with frameworks such as GDF, SDLC, Pace
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Senior Business Analyst in Sydney employer: C Smart International
C Smart International is an exceptional employer that prioritises its people, offering a vibrant work culture where enjoyment and professional growth go hand in hand. With a strong focus on employee well-being and the opportunity to engage with cutting-edge technologies in the financial services sector, team members can thrive in a supportive environment that values long-term relationships and high-performance delivery. Joining C Smart International means becoming part of a committed professional family dedicated to making a meaningful impact in the industry.
