Project Logistics Specialist

C.H. Robinson is seeking a Project Logistics Specialist to join our regional Project Logistics team. In this role, you will be responsible for supporting the overall management and coordination of project freight to achieve client satisfaction.

C.H. Robinson Project Logistics’ goal is to develop long term relationships with clients and their contractors by providing excellent service and successfully demonstrating that we are a premier project forwarder through superior performance.

In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

• Overall project management and coordination for all project files relating to truck/rail, sea, and air, barge inbound and outbound.
• Ensure that all Shipment obligations are met and that full client satisfaction is achieved.
• Rate negotiations, carrier strategy and carrier selection.
• Set up template for billing and project reports for use by PL Coordinators.
• Develop account relationships with contacts at multiple levels within the customers’ organizations.
• Monitor compliance with insurance requirements, reporting and claim settlement.
• Interface with client representatives when critical issues arise and assess possible solutions.
• Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account specific metrics.
• Conduct regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understand positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer.
• Travel as directed by the company including onsite work.
• Compliance with corporate policy for communication, confidentiality.
• Completion of the 4 Pillars.
• Fluency in Incoterms 2020.
• 40 hours of logged offsite work (boots on the ground on jobsites).
• Design solutions and execute from quote to cash.
• General understanding of the CH Robinson Project Execution model and work breakdown structure.

Required Qualifications:

• High school diploma or GED.
• Minimum 5 years project logistics experience.

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university.
• Ability to travel up to 20% (for offsite Project Logistics Specialist up to 100%).
• Ability to work independently and provide onsite management of small to medium projects.
• Willingness to be onsite for extended periods of time.
• Ability to work in a fast-paced and deadline-driven office environment.
• Excellent verbal & written communication skills and phone etiquette.
• Ability to multi-task, prioritize, and manage time effectively.
• Exceptional customer service skills and follow up.
• Proficient in Microsoft Office Suite of programs.
• Knowledge or coursework in Supply Chain, Logistics and or International Business.
• Values a diverse and inclusive work environment.

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.