At a Glance
- Tasks: Troubleshoot customer issues and manage support tickets across various channels.
- Company: Join Arventa, a leader in compliance and risk management solutions.
- Benefits: Enjoy growth opportunities, professional development, and a strong work/life balance.
- Other info: Dynamic culture focused on teamwork, integrity, and customer satisfaction.
- Why this job: Be part of an innovative team making a real impact in the tech industry.
- Qualifications: 3+ years in technical support with effective communication and problem-solving skills.
The predicted salary is between 62100 - 75900 $ per year.
Arventa was founded in 1996 and supports more than 3,000 Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor. As a result of our extensive growth, we are currently expanding our team.
What we're looking for:
- Problem solving skills - someone who is adept at analysing situations and providing effective solutions.
- Client engagement skills - someone proficient in building and maintaining strong relationships.
- Familiarity with Support Processes - someone who understands ticketing systems, SLAs and knowledge databases.
Key Responsibilities:
- Troubleshoot and resolve customer issues across email, chat, and phone.
- Manage and prioritise responses to support tickets, escalating critical issues appropriately.
- Create and maintain knowledge base articles, FAQs, and internal documentation to support customer self-service.
- Collaborate with product and engineering teams to report issues, share customer feedback, and test new features.
Requirements:
- Effective communication skills.
- Sound technical knowledge/skills.
- Exposure to technical support processes.
- Demonstrated experience in a similar environment working to deadlines.
- Understanding of technical support principles and practices.
- 3+ years experience in a similar implementation role.
- Experience with SaaS products (desirable).
- Experience training users in SaaS products (desirable).
Prior to commencement, successful candidates will be required to undergo a pre-employment National Police Check and supply copies of all educational qualifications.
Benefits:
- Growth opportunities.
- Regular professional development.
- A strong emphasis on work/life balance including weekly and monthly office social activities.
Our Team & Culture:
- We're customer focused: Everything we do, we do to make things better for our customers.
- We're here to win: We lead in a market that never stops moving.
- We love this stuff: We hire smart, fun, talented people who want to make a difference.
- We've got each other's backs: We value honesty, appreciate diversity and insist on respect.
- We're owners and we act like it: We take initiative, act with urgency and are accountable for results.
- Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.
This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry. The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative. This is a full-time, in the office role. Note that only short-listed candidates will be contacted.
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