At a Glance
- Tasks: Assess and manage customer hardship applications with empathy and compliance.
- Company: Established Australian financial services organisation known for ethical practices.
- Benefits: Competitive salary, ongoing training, and opportunities for career growth.
- Other info: Dynamic environment with regular corporate incentives and support for professional development.
- Why this job: Join a fun team in a funky office while making a real difference.
- Qualifications: 3+ years in hardship or collections with strong negotiation skills.
The predicted salary is between 72000 - 88000 $ per year.
Close to public transport | Sydney CBD | Funky Offices | Employer of choice
Attractive remuneration package | Full time permanent position | Fun Team | Growing Business | Continuous Learning and Study Support | Industry leader
Our Client is an established Australian-owned financial services organisation specialising in debt resolution and customer support, committed to ethical practices, innovation and fostering professional growth within a collaborative team environment.
The Role
- This position involves assessing and managing customer hardship applications with a focus on fair, compliant and empathetic outcomes in line with regulatory requirements.
- Negotiate and establish repayment arrangements including payment plans, settlements and temporary relief options.
- Conduct financial assessments reviewing income, expenses and repayment capacity while identifying vulnerable customers.
- Ensure all interactions and records meet ASIC guidelines, NCCP obligations and industry standards using the CRM system.
- Monitor arrangements, follow up with customers and liaise with operations, compliance and management teams.
- Escalate complex matters or complaints and contribute to improving internal hardship policies and procedures.
Requirements
- Minimum 3 years' experience in hardship, collections or credit management.
- Proven background in debt collections with sound understanding of ASIC requirements and NCCP obligations.
- Excellent negotiation, communication and problem-solving skills for handling sensitive conversations.
- High attention to detail, organisational skills and ability to manage high-volume cases.
- Experience with collections or CRM systems and a professional, empathetic, ethical mindset.
Remuneration and Benefits
- Competitive $80k package based on experience.
- Supportive and professional team environment.
- Opportunities for career growth and advancement.
- Ongoing training and professional development.
- Collaborative workplace focused on ethical practices.
- Regular corporate incentives.
Hardship Officer in Sydney employer: Byron Thomas Recruitment
Byron Thomas Recruitment is an exceptional employer, offering a dynamic work culture that fosters collaboration and professional growth. Located in the vibrant Western Sydney area, employees benefit from a supportive environment that encourages skill development and provides opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment.
