BYD Haberfield , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.
With a commitment to sustainability and innovative technology, we aim to reshape the automotive landscape through high-performance electric vehicles. Our state-of-the-art showroom is part of a dynamic network, dedicated to providing exceptional service and pioneering solutions in the automotive industry.
Due to business expansion, we are seeking a Business Development Center (BDC)Manager - NSW to join our dynamic team.
Summary
The BDC Manager plays a critical role in driving dealership growth by leading the customer engagement team, optimizing lead management, and ensuring seamless communication between sales, service, and customers. This position requires a results‐oriented leader with strong coaching skills, operational discipline, and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Lead and manage the BDC team, setting clear KPIs and performance standards
- Oversee inbound and outbound communications (phone, email, digital) to maximize lead conversion
- Develop and implement strategies for lead generation, appointment setting, and customer retention
- Partner with Sales and Service Managers to align BDC activities with dealership goals
- Monitor and analyze performance metrics, reporting results to senior management
- Recruit, train, and coach team members to achieve high productivity and customer satisfaction
- Ensure compliance with dealership processes, brand standards, and customer service excellence
Qualifications & Skills
- Proven experience in automotive dealership operations, preferably in a BDC or sales leadership role
- Strong leadership and team management skills with a track record of coaching success
- Excellent communication and customer relationship management abilities
- Analytical mindset with the ability to track KPIs and implement improvement strategies
- Proficiency in CRM/DMS systems and digital communication platforms
You must be eligible to work in Australia
Ready to take a giant step in your career? Interstate Candidates are WELCOME.
Business Development Center (BDC) Manager – NSW employer: BYD Harmony Auto Australia
BYD Wollongong, part of Harmony Auto, is an exceptional employer at the forefront of the electric vehicle revolution in Australia. With a supportive team culture, modern workshop facilities, and genuine opportunities for career growth, we offer our Service Technicians not just a job, but a chance to be part of a sustainable future in the automotive industry. Join us for EV-specific training and a competitive salary as we redefine luxury and innovation together.
Contact Details:
BYD Harmony Auto Australia Recruitment Team
