Dealer Customer Experience Specialist (Quality Assurance Team)
BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.
As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About the Role
This role is based in our Mulgrave office within the Quality Assurance Division, reporting to a regional leader based in China.
As a Dealer Service Analyst, you will turn raw dealer service data into clear insights that drive real performance improvement. Your work will directly influence service quality, customer experience, and dealer network standards across Australia.
You will collaborate closely with local sales teams and regional stakeholders to build and maintain a scalable data analytics framework that supports business decisions.
Key responsibilities
- Collect, clean, and analyse dealer service performance data to identify trends and gaps
- Conduct dealer network assessments, including occasional site visits and mystery shopping across Australia
- Perform competitor and market benchmarking to evaluate service standards
- Develop dashboards and reports using BI tools to track KPIs and performance metrics
- Translate data into clear insights and deliver concise, impactful presentations to stakeholders
- Provide practical, data-driven recommendations to improve dealer service operations and customer experience
Key requirements
- Around 2 years of experience in data analytics, ideally within automotive, retail, or service-related industries
- Strong analytical thinking with attention to detail and problem-solving capability
- Hands-on experience with BI tools (e.g. Power BI, Tableau) for data visualisation
- Clear and confident communication skills, with the ability to present insights to non-technical stakeholders
- Ability to work in a fast-paced, cross-functional environment
BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you've learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.
Dealer Customer Experience Specialist (Quality Assurance Team) in Monash employer: BYD Automotive
BYD is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Senior Infrastructure Engineer to thrive. Located in Mulgrave, employees benefit from a supportive work environment that encourages professional growth and offers opportunities to work with cutting-edge technology in the rapidly expanding electric vehicle sector. With a focus on zero-emission solutions, BYD not only prioritises employee development but also contributes to a sustainable future, making every role meaningful and impactful.
