At a Glance
- Tasks: Assist customers with inquiries and ensure a smooth experience in the automotive industry.
- Company: Join BYD, a leading innovator in zero-emission vehicles.
- Benefits: Gain valuable experience in a supportive team environment with growth opportunities.
- Other info: Work full-time onsite in Mulgrave, VIC, with a dynamic team focused on innovation.
- Why this job: Make a real impact by delivering exceptional customer service and building trust.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 16.2 - 19.8 $ per hour.
Ready to make an impact in the automotive industry? We're looking for a passionate and dedicated Customer Experience Representative to join our team and help us deliver exceptional service to every customer. As a Customer Experience Representative, you'll be the first point of contact for our customers responding to inquiries, resolving issues, and ensuring a smooth, positive experience at every interaction. Your role is key to building trust and loyalty with our clients while representing our brand with professionalism and care. This role is based in our VIC Mulgrave Office and it is required to work five days onsite.
KEY RESPONSIBILITIES
- Handle customer inquiries, complaints, feedback & suggestions, and commendations received via phone, online chat-box, website message box, emails, social media, owner’s APP, etc. with professionalism and efficiency.
- Create tickets and handle tickets assigned and ensure closed-loop processing until the case is closed.
- Carry out cross-function collaboration towards a solution.
- Provide responses on the platform, handle mediation, and ensure a closed-loop process in compliance with established procedures.
- Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and customer satisfaction.
- Pay attention to customer needs and escalate their concerns to relevant departments for follow-up.
- Ensure accurate documentation and tracking on all customer interactions.
- Safeguard customer information by maintaining confidentiality and ensure adherence to regulatory security standards.
SKILLS & EXPERIENCE
- More than 1 year experience in a similar role in the call center environment and/or in a customer-facing role within automotive, luxury retail, hospitality industries.
- Passionate about delivering exceptional customer service with ‘Customer-first’ and ‘Can Do’ attitude.
- Be a positive and proactive problem-solver.
- Strong learning ability and communication skills.
- Strong sense of responsibility, excellent adaptability, able to work independently handling emergencies as well as a team player.
- Good time management and multi-tasking skills.
- Possess strong professional ethics and strong organizational discipline.
- Previously holding a job in dealerships or in the automotive industry (e.g. receptionist, sales, call center agent) would be preferred.
- Full working rights with no visa restrictions.
- Intermediate computer skills in using MS Word, Excel, PowerPoint, Teams, SharePoint, and Outlook.
- Ability to build rapport over the phone and via online channels.
Customer Experience Representative – VIC employer: BYD Australia Pty Ltd
BYD and Denza offer an exceptional work environment for the Regional Service Manager role, located in the vibrant city of Brisbane, Queensland. With a strong commitment to innovation and sustainability, employees benefit from a culture that fosters collaboration, continuous improvement, and professional growth. The company prioritises employee development and provides unique opportunities to be part of the New Energy Vehicle revolution, ensuring a meaningful and rewarding career path.
