We are a cloud-based software company supporting some of the largest manufacturing and retail furnishing organisations across Australia & New Zealand. Our platform is tailored to the industry, and we pride ourselves on going the extra mile for our clients.
As a proudly Australian-owned business, we foster a collaborative and supportive team culture within a growing organisation. We also encourage continuous learning through training opportunities and upskilling initiatives.
About You
We're looking for someone who is reliable, curious, and eager to learn. Experience is not as important to us as your attitude and willingness to grow.
You might be a great fit if you are:
- Interested in developing software-related skills
- Proactive and resourceful when solving problems
- A confident communicator (written and verbal) and comfortable presenting to clients
- Positive, adaptable, and a strong team player
- Keen to build strong relationships with customers
About the Role
As a Customer Success Representative, you'll play a key role in supporting our clients and helping them get the most out of our software, from their first day on BUZ onwards.
Your day-to-day responsibilities may include:
- Providing end-to-end customer support via phone, email and our ticketing system
- Onboarding new clients: setting up their system and getting them up and running
- Running training sessions for client staff (mostly remote)
- Collaborating with the development team to test and implement new features
- Creating customer-facing resources such as help articles, video tutorials, and newsletters
- Using AI tools to work smarter - from ticket triage to creating training content
- Strong skills in Windows, Microsoft Excel, and Word
- Confidence in learning and navigating new software applications
Desired Skills (nice to have, not essential)
- Customer support, onboarding or training experience
- Experience in the window furnishing industry (or a related field)
- Knowledge of Microsoft Power BI
- Basic screen recording and video editing skills
- Curiosity about AI tools (e.g. ChatGPT, Claude, Copilot) and how they can make work easier
Why Join Us?
- Flexible, hybrid work arrangements
- Ongoing training and career development
- Be part of a supportive, collaborative team in a growing company
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