The Operations Supervisor role is a hands-on leadership role responsible for supporting Operations Manager in the day-to-day running of the business. The role is approximately 50% completing customer jobs and 50% supervising, training, equipment, quality and operational support. The Operations Supervisor will work closely with the Operations Manager to ensure the team is well trained, equipment is maintained, quality standards are met and day-to-day operational issues are dealt with quickly.
Key responsibilities
Complete carpet cleaning and related customer jobs to Butler Carpet Cleaning standards
Lead by example in workmanship, presentation, productivity and equipment care
Assist technicians with difficult or technical jobs when required
Train and onboard new technicians
Provide ongoing coaching and practical training to the team
Identify skills gaps and organise refresher training where needed
Ensure technicians follow correct cleaning methods, chemical use and safety procedures
Ensure machines, tools and vehicles are clean, maintained and ready for work
Monitor the quality of work being completed by technicians
About you
An experienced and capable cleaning supervisor (Carpet Cleaning desirable but not essential)
A strong communicator and team player
Comfortable training and coaching others
Organised and proactive
Able to identify and solve problems
Reliable and accountable
Someone who leads by example and takes pride in maintaining high standards
#J-18808-Ljbffr
