At a Glance
- Tasks: Support job seekers and employers to ensure successful employment outcomes.
- Company: Join BUSY At Work, a not-for-profit with nearly 50 years of experience.
- Benefits: Competitive salary, bonuses, extra leave, and dedicated training budget.
- Other info: Dynamic role with clear pathways for career advancement and a focus on diversity.
- Why this job: Make a real difference in people's lives while building valuable connections.
- Qualifications: Strong customer service skills and ability to manage diverse caseloads.
The predicted salary is between 69300 - 84700 $ per year.
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About BUSY...
BUSY At Work is part of The BUSY Group, a not-for-profit organisation.
Presenting nearly 50 years' experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.
- 13/08/2026
- 12/09/2026
- Full Time - Fixed Term
- Townsville
- Employment Services
Job Description About the role...
As a Post Placement Support Officer, you will be responsible for collecting and collating all documentary evidence for outcome claims, you will be responsible for claim calculations and will work closely with job seekers and employers to identify barriers that may impact ongoing employment.
You will establish effective support and intervention measures to ensure the job seekers longevity in employment and provide appropriate support to job seekers and employers playing a vital role in ensuring our jobseekers maintain their employment requirements over a 26 week period.
You will advise, guide and assist staff to achieve outcomes and notify managers of any issues or concerns regarding placements.
You will quality check, collect and collate the required evidence to substantiate the outcome claim for submission, as well as negotiating wage subsidies ensuring at all times that outcomes meet specific documentary evidence guidelines while meeting organisational compliance.
This role Fixed Term-Full Time till 30 June 2027 based in our Townsville City office. Working hours; Monday to Friday 8:30am-5pm.
Why Join BUSY?
- Competitive salary; Circa $77k+ Super + Bonus
- ACHIEVABLE and generous bonus incentive plans
- 3 additional paid annual leave days – Christmas closure
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program- Retaildiscountsand access to Fitness Passport
- Enjoy work that genuinelyimpactslives
- Employee Assistance Programwith Sonder Wellbeing App
Desired Skills and Experience A bit about you...
- A natural relationship-builder who thrives on connecting with young people, employers, and community partners.
- Demonstrated excellence in customer service and problem-solving skills.
- Highly organised, proactive, and able to manage caseloads, workplace visits, and crisis interventions while maintaining accurate records.
- Strong verbal and written communication skills, adaptable to diverse audiences.
- Ability to obtain a Blue Card and National Police Check with no disclosable outcomes.
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind.
The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.
Post Placement Support Officer in Townsville employer: Busy At Work
At BUSY At Work, we are dedicated to making a meaningful impact in the lives of young people by providing access to skills, education, and employment opportunities. Our vibrant work culture fosters collaboration and community engagement, allowing you to build strong relationships while enjoying generous benefits like additional paid leave, a dedicated training budget, and a supportive team environment. Join us in our Dandenong office and be part of a not-for-profit organisation that values your growth and empowers you to create unbounded possibilities for the youth in our community.
