Field Officer in Cairns

Smart Apprenticeship Solutions is a quality Group Training Organisation and part of The BUSY Group, one of Australia's largest providers in employment, education and training.

We deliver innovative employment and training solutions across eastern Australia, helping organisations and apprentices thrive.

Support apprentices. Build careers. Strengthen industry pathways.

Smart Apprenticeship Solutions and Squad Employment & Training are seeking a passionate and organised Field Officer to support apprentices and trainees throughout their employment journey.

If you love mentoring people, building strong relationships with employers, and making a real impact in your community, this role offers purpose, variety and connection every day.

As a Field Officer, you're the key link between apprentices, trainees, host employers and training providers.

You'll guide new employees through onboarding, monitor their training progress, support their wellbeing, and help them build successful careers.

Your work directly shapes the future workforce across multiple industries.

• What You'll Be Doing
• Support apprentices and trainees from onboarding through to completion, ensuring they receive the right training, support and workplace experience.
• Build strong relationships with host employers, conducting regular site visits and providing ongoing support.
• Mentor and coach candidates, helping them become job‐ready through resume support, interview preparation and ongoing guidance.
• Coordinate inductions, PPE, workplace readiness and ACAP registrations.
• Monitor training plans, address barriers, and facilitate host rotations where needed.
• Conduct quarterly performance reviews with input from hosts and employees.
• Engage with schools and community groups, promoting career pathways and youth employability.
• Ensure compliance and WHS standards are upheld, including documentation, audits and site safety reviews.
• Support finance and administration, resolving invoicing or payment issues and maintaining accurate records.
• Represent the organisation at events, expos, trade shows and networking activities.
• Why You'll Love This Role
• Meaningful work supporting apprentices and trainees to succeed.
• Strong team culture with supportive leadership.
• Opportunities to engage with schools, employers and community partners.
• A role with variety — no two days look the same.
• Be part of a values‐driven organisation committed to safety, quality and youth employment.
• What You'll Bring
• Strong communication skills and the ability to build rapport with diverse stakeholders.
• Patience, empathy and a genuine interest in supporting young people.
• High attention to detail and strong administrative capability.
• Ability to manage multiple priorities and work under pressure.
• Confidence resolving workplace issues and providing constructive guidance.
• High computer literacy (Outlook, Word, Excel).
• Working With Children Check and White Card (or willingness to obtain).
• Professional presentation, resilience and a positive, team‐focused attitude.

Ready to make a real impact?

Candidate care is important to us, this role will actively commence recruitment from the date of advertisement.

The closing date of this ad is dependent on the appointment of the role.

SMART Apprenticeship Solutions and SQUAD puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles.

The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.

We are committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.