At a Glance
- Tasks: Support the delivery of education and scholarship programs while ensuring smooth administration.
- Company: Join BUSY At Work, a not-for-profit making skills and education accessible.
- Benefits: Competitive salary, hybrid work model, additional leave days, and dedicated training budget.
- Other info: Diverse workplace encouraging applications from all backgrounds and experiences.
- Why this job: Make a real impact on young people's lives and support positive change in communities.
- Qualifications: Strong attention to detail, excellent communication skills, and a proactive team-focused mindset.
The predicted salary is between 70000 - 75000 $ per year.
Job Category: Programs, Awards & Scholarships
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About BUSY...
BUSY At Work is part of The BUSY Group, a not-for-profit organisation.
Presenting over 47 years' experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.
Job Description About the Role
We'relooking for a motivated Service Delivery Officer to support the administration and delivery of key national programs, including the Scholarships Program for Early Childhood (VIC & SA).
The role is full time -Fixed term until June 2027 with the possibility of extension.
As a Service Delivery Officer, you will play a key role in ensuring smooth, accurateand compliant administration of our education and scholarship programs. Your day will include:
- Assessing and processing applications and payments under program guidelines
- Responding to email, phone, weband social media enquiries within KPIs
- Providing clear, friendly information to clients across Australia
- Managing inbound and outbound customer service calls with professionalism
- Maintainingaccurateelectronic filing systems and data integrity
- Documenting detailed file notes and ensuring compliance with contractual requirements
- Working collaboratively as part of an extended service team
- Managing your workload to meet deadlines and performance targets
- Upholding child safety principles and organisational values
Why Join BUSY At Work?
- Competitive Salary; Circa $70k- $75k (Depending on experience)
- Be part of an organisation improving social equity and creating positive change
- Support programs that help young people, familiesand communities
- Work with a friendly, supportive team who live our values: Inclusive, Excellence, Resilience, Integrityand Innovation
- 3 additional paid annual leave days – Christmas closure
- Enjoy a hybrid work model, collaborating in the office and working from home
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport
- Enjoy work that genuinelyimpactslives
- Employee Assistance Program with Sonder Wellbeing App
- Desired Skills and Experience What You'll Bring
- Strong attention to detail and accuracy
- Excellent communication and customer service skills
- Ability to manage competing priorities and work totimeframes
- A positive, adaptable attitude in a changing environment
- High ethical standards and commitment to quality
- Confidence using digital systems andmaintainingaccuraterecords
- A proactive, team‐focusedmindset and enthusiasm for continuous improvement
Next steps...
This role will activelycommencerecruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind.
The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.
Candidates with lived experience in the justice system are encouraged to apply.
Service Delivery Officer in Gold Coast employer: BUSY Ability
The BUSY Group is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to values-driven work, our collaborative culture fosters meaningful connections while providing stability through permanent full-time roles. Located in vibrant cities like Canberra, Sydney, Melbourne, and Adelaide, we offer unique opportunities for ADF personnel to transition into civilian life, ensuring a rewarding and impactful career path.
