At a Glance
- Tasks: Support apprentices by identifying barriers and connecting them with essential services.
- Company: Join Apprenticeship Support Australia, a leader in apprenticeship support.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a hybrid work model with a supportive team culture.
- Why this job: Make a real difference in apprentices' lives while building your corporate career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 62100 - 75900 $ per year.
Apprenticeship Support Australia (ASA) is seeking a Full-Time Wellbeing Support Officer (WSO) to join our team on a 12-month fixed term contract, based from our Parramatta office. In this role, you'll support apprentices and trainees throughout their apprenticeship journey by identifying barriers to success and connecting them with the right support services. This is a virtual-first role, with support delivered primarily via Microsoft Teams, FaceTime, WhatsApp Video and phone. You'll work in a collaborative hybrid environment, typically 2-3 days per week in the office and the remainder from home following onboarding and training. Our Parramatta office is conveniently located close to major train, metro and bus services.
Key Responsibilities
- Conduct Progress Contact Visits via video conferencing and phone.
- Identify issues that may affect apprenticeship or traineeship completion.
- Connect apprentices, trainees and employers with appropriate support services.
- Complete compliance-related spot checks for Key Apprenticeship Program participants.
- Assist customers with systems, paperwork and administrative requirements.
- Maintain accurate records, reports and data entry.
- Identify and share business development opportunities.
About You
This role would suit someone with experience in customer service, retail, hospitality, call centres, sales or stakeholder engagement who is looking to build a rewarding corporate career. You'll bring:
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication.
- Sound administration and computer skills.
- Strong organisation and time management.
- High attention to detail.
- A current Australian Driver's Licence (required due to potential future government contract requirements that may involve face-to-face appointments).
About Apprenticeship Support Australia
ASA delivers Australian Government Apprenticeship Support Services as an Apprentice Connect Australia Provider. With over 78 years of combined experience, we support apprentices, trainees and employers across NSW, Queensland, Victoria, Tasmania, South Australia and Western Australia. At Business NSW, we value diversity and inclusion and encourage applications from people of all backgrounds. Pre-employment checks including criminal history, references, working rights and qualification verification will apply.
Wellbeing Support Officer in Parramatta employer: Business NSW
At Business NSW, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With a hybrid work environment that allows for flexibility, we empower our Talent Acquisition Business Partners to thrive by providing access to valuable market insights and opportunities for professional growth. Join us to make a meaningful impact in shaping workforce outcomes while enjoying a supportive atmosphere that values your expertise and contributions.
