At a Glance
- Tasks: Manage customer enquiries and coordinate skip bin deliveries in a fast-paced environment.
- Company: Join Flehan Skips, a growing South Australian business with a supportive team.
- Benefits: Enjoy diverse responsibilities, skill development, and long-term career opportunities.
- Other info: Flexible hours with rostered Saturday work; full training provided.
- Why this job: Make a real impact while building relationships and solving problems for customers.
- Qualifications: Strong communication skills and a positive attitude; experience in customer service is a plus.
The predicted salary is between 49500 - 60500 $ per year.
- Adelaide, South Australia 5000, Australia
- Full-time Permanent Associate
- Posted 27 Oct 2026
- Description
Are you organised, customer-focused and looking for a varied role where no two days are the same?
Flehan Skips is seeking a motivated and professional Customer Service Officer to join our growing team.
This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering exceptional customer service while supporting a fast-paced transport operation.
Working as part of a supportive team, you will be the first point of contact for our customers and play a vital role in connecting customers, drivers and operations to ensure the smooth delivery and collection of skip bins across South Australia.
Whether your background is in customer service, administration, transport, logistics, construction, waste management or scheduling, we'd love to hear from you.
About the Role
As our Skip Bin Customer Service Officer, you will be responsible for managing customer enquiries, processing bookings and assisting with the day-to-day coordination of deliveries and collections.
This role requires strong communication skills, attention to detail and the ability to manage multiple priorities while maintaining a high level of customer service.
Key Responsibilities
- Manage incoming customer calls and email enquiries.
- Process skip bin hire bookings and accurately record customer information.
- Provide information on products, pricing, hire periods and services.
- Coordinate delivery, collection and exchange requests with the operations team.
- Communicate scheduling updates, delays and changes to customers.
- Process booking amendments, extensions and cancellations.
- Maintain accurate records to support invoicing and customer service outcomes.
- Assist with customer complaints, account enquiries and general administration.
- Liaise with drivers, scheduling, operations and accounts teams.
- Support daily transport activities and help resolve customer and operational issues.
- Follow company procedures and escalat ...
- Participate in rostered Saturday work.
About You
To be successful in this role, you will have
- A positive attitude and strong work ethic.
- Excellent communication and interpersonal skills.
- Confidence handling phone-based customer enquiries.
- Strong organisational skills and attention to detail.
- The ability to manage competing priorities in a busy environment.
- A practical, solutions-focused approach to problem solving.
- Sound computer skills and confidence learning new systems.
- The ability to work independently while contributing positively to a team environment.
- The ability to remain calm, professional and adaptable when priorities change.
Experience in customer service, administration, scheduling, transport, logistics, waste management, construction or Bin Manager software will be highly regarded, although full training will be provided to the right candidate.
Business Operating Hours
Our Customer Service Team supports the business across
Monday to Friday
Saturday
Rostered hours will be worked across these operating times.
- Why Join Flehan Skips
- Join an established and growing South Australian business.
- Work within a supportive and down-to-earth team.
- Play an important role supporting residential, commercial and construction customers.
- Enjoy a diverse role where your contribution directly impacts business success.
- Develop your skills within transport, logistics and customer service operations.
- Long-term career opportunities for the right person.
- #J-18808-Ljbffr
Customer Service Officer in Adelaide employer: Burton-Demolition-Pty-Ltd-
Burton Demolition is an excellent employer, offering a supportive work environment where experienced demolition excavator operators can thrive. With a focus on safety and efficiency, employees benefit from job security, ongoing work, and the potential for permanent positions, all while being part of a dedicated team in the heart of Adelaide. The company values its workers by providing essential resources and fostering a culture of collaboration and growth.
Contact Details:
Burton-Demolition-Pty-Ltd- Recruitment Team
