At a Glance
- Tasks: Supervise restaurant and bar operations, ensuring exceptional customer service and staff performance.
- Company: Craignish Country Club Hotel, a vibrant venue on the beautiful Fraser Coast.
- Benefits: Job security, staff discounts, free parking, and a supportive work environment.
- Other info: Full-time role with rotating shifts; perfect for those who thrive in dynamic environments.
- Why this job: Join a fantastic team and enjoy a great work/life balance in a growing region.
- Qualifications: Must have hospitality experience and relevant certifications like RSA and RSG.
The predicted salary is between 36162 - 44198 $ per year.
Are you looking to work a happy work / life balance, opportunity to work in a fantastic team at the Craignish Country Club Hotel.
About Us.......
The Craignish Country Club Hotel is located on the beautiful Fraser Coast at Craignish.
This region is experiencing growth in Hervey Bay with Dundowran Beach, Craignish, Toogoom and Burrum Heads expanding quickly.
The facilities include:- 23 gaming machines, Bar, Keno, Bottleshop, indoor and outdoor eating areas.
- What we can offer you:-
- Job security
- Good support network
- Staff discounts from all our venues
- Great work standards and values
- Free on-site parking
The Role
This role will manage day to day operational aspects of the Hotel, reporting to the senior management team.
Responsibilities include:-
- Ensuring employees are offering exceptional customer service to our members and guests
- Supervision of staff in Bar and Restaurant
- Managing staff performance
- Assisting with rosters, covering shifts when needed
- Ensuring staff are adhering to Club's S. M. I. L. E standards and values
- Ensuring customers are happy with our service and products
- Dealing with customer complaints and issues in a timely manner
- Ensuring compliance with RSA & RSG as required by legislation
- Cash Handling and end of day balancing
- Carrying out opening and lock up procedures
- Training of new staff
- Job Requirements
To be considered for this role, you MUST have relevant experience, skills and knowledge of the hospitality industry and required certificates:-
- Current RSA, RSG, RMLV certificates and licenses.
- Current First Aid Certificate
- Current Food Handling Certificate
- Must be eligible to gain a National Police Certificate for employment
- Minimum 2 Years Supervisory Experience In a Venue
- 5 years minimum hands-on beverage and gaming experience
- Be a strong team member, willing to adapt to change and follow direction and able to make decisions
- Experience with Time In Attendance programs - Eg TANDA
- Able to write basic reports on critical events
- Able to lead and manage a team and a talent to build and develop relationships and motivate staff
- Basic computer skills necessary - Microsoft Office - word, excel and outlook
- Have strong communications skills and be results driven.
- Hours of Work
This position is a full time, hands on position, 38 hours per week on a rotating roster. Shifts range from early morning starts to late finishing times.
Must be available days, nights, weekends and public holidays.
Craignish Country Club Hotel - Restaurant / Bar Supervisor Full Time (38 hrs/wk) in Gold Coast employer: Burpengary Community Club
Join a vibrant and inclusive workplace where your leadership as a Catering Team Leader will not only drive innovation but also foster exceptional customer service. With access to discounts both on and off shift, and a strong focus on employee growth and collaboration, this role offers a unique opportunity to make a meaningful impact within our community-focused Club.
