At a Glance
- Tasks: Lead customer-centric initiatives and design end-to-end journeys for better experiences.
- Company: Join Bupa, a leader in health insurance with a focus on customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Work in a dynamic environment with opportunities to influence and innovate.
- Why this job: Make a real difference in healthcare by championing the voice of customers.
- Qualifications: Experience in healthcare CX and strong leadership skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
Bupa is seeking a Customer Experience Manager to lead customer-centric initiatives across the organisation.
You will champion the voice of customers, partner with senior stakeholders to design end-to-end journeys, and drive measurable CX outcomes with a strong commercial focus.
Ideal candidates bring experience in healthcare CX, regulatory awareness, and the ability to influence in a complex matrix.
A strategic thinker with leadership and facilitation skills will thrive in this role.
Customer Experience Leader – Health Insurance & Strategy in Melbourne employer: Bupa
Bupa is an exceptional employer that prioritises the health and wellbeing of its employees while fostering a culture of growth and inclusivity. With flexible hybrid working arrangements and a commitment to professional development, team members can thrive in their careers while contributing to meaningful healthcare solutions. Located in Sydney, Bupa offers a vibrant work environment that values diversity and encourages collaboration, making it an ideal place for passionate individuals to make a difference.
