Bupa in Australia is seeking an Inbound Retention Consultant to understand why customers leave and to retain them with tailored solutions. This is a full-time role (38 hours per week) with a hybrid setup, requiring two days per week in the office in Brisbane or Melbourne.
You will engage customers, conduct retention conversations, and work across IT platforms to protect member relationships. The role values empathy, clear communication, and resilience across a busy support environment.
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Member Retention Specialist - Healthcare (Hybrid) in Brisbane employer: Bupa
Bupa is an exceptional employer that prioritises the health and wellbeing of its employees while fostering a culture of growth and inclusivity. With flexible hybrid working arrangements and a commitment to professional development, team members can thrive in their careers while contributing to meaningful healthcare solutions. Located in Sydney, Bupa offers a vibrant work environment that values diversity and encourages collaboration, making it an ideal place for passionate individuals to make a difference.
