At a Glance
- Tasks: Support our residents and staff through admin tasks and customer service.
- Company: Join Bupa Aged Care, Australia's largest aged care provider.
- Benefits: Enjoy discounts on insurance, wellness programs, and career development opportunities.
- Other info: Be part of a diverse team that values your wellbeing and personal story.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Great communication skills, patience, and experience in admin or customer service.
Ready for a new career adventure? Join Bupa Aged Care and be at the heart of it in Bupa Seaforth. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you are absolutely supported to do just that.
In close proximity to the harbour and Northern Beaches, Bupa Seaforth is a unique home with plenty of onsite amenities. This large home accommodates 76 residents in superior accommodation with quality single ensuite rooms, and a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
About the Role
As the Business Administrator known as a Customer Service Consultant (CSC) in Bupa, you will work alongside another CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. This role will be responsible for the Employee Service function.
Benefits of Bupa
- Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
- VIVA - our employee wellbeing program - live healthier and happier
- Career development; You'll have a real say in shaping the future direction of the business and your own career
- Access to world-class training and professional development
- Comprehensive induction and buddy program
- Be recognised and rewarded - Bupa Love Reward & Recognition Program
Duties
Each CSC has their own portfolio of duties. Generally, we have one that focuses on Employee Services and one who focuses on Resident Placement and then everyone has reception duties. Below is an example of tasks but you certainly would not be responsible for all of them!
- Employee Service - Support and oversee the Care home employee experience
- Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home
- Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home
Skills and Experience
- Patience! Working in a care home is fun and rewarding, but it also requires calm and patience, and a sunny disposition.
- Diplomacy and a proactive approach is particularly important in this role.
- Intermediate to advanced skills across the MS Office Suite.
- Previous experience gained in a similar admin/customer service role.
- Previous experience in rosters, payroll and general HR function including recruitment.
- Highly developed organisation and time management skills.
Culture
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
Casual Business Administrator: Staff Journey | Seaforth Seaforth, New South Wales in Canberra employer: Bupa Group
Bupa Group is committed to supporting its employees with a focus on professional development and a positive work environment. The company provides state-of-the-art facilities and takes care of administrative tasks, allowing staff to concentrate on delivering high-quality care. Employees can expect to be part of a team that values their contributions and fosters a culture of empowerment.
