Business Administrator – Belmont in Geelong

Ready for a new career adventure? Join Bupa Aged Care and be at the heart of it in Bupa Barrabool. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you are absolutely supported to do just that. Our Barrabool care home is a charming home set in a quiet location on the banks of the Barwon River in southern Victoria, 14kms from Geelong. It consists of 60 beds, with specialised dementia and respite care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

About the Role

As the Business Administrator known as a Customer Service Consultant (CSC) in Bupa, you will work alongside another CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. This role will be responsible for the Employee Service function.

Benefits of Bupa

• Free select health insurance for you and your immediate family up to $5500*
• VIVA - our employee wellbeing program - live healthier and happier
• Career development; You’ll have a real say in shaping the future direction of the business and your own career.
• Access to world-class training and professional development.
• Comprehensive induction and buddy program.
• Be recognised and rewarded - Bupa Love Reward & Recognition Program.

Duties

Each CSC has their own portfolio of duties. Generally, we have one that focuses on Employee Services and one who focuses on Resident Placement and then everyone has reception duties. Below is an example of tasks but you certainly would not be responsible for all of them!

• Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, payroll, training, compliance, HR, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
• Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home.
• Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home.

Skills and Experience

• Experience in preparing, maintaining and managing day-to-day staff rosters and roster reconciliations.
• Patience! Working in a care home is fun and rewarding, but it also requires calm and patience.
• Diplomacy and a proactive approach is particularly important in this role.
• Intermediate to advanced skills across the MS Office Suite.
• Previous experience gained in a similar admin/customer service role.
• Previous experience in rosters, payroll and general HR function including recruitment.
• Highly developed organisation and time management skills.

Culture

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career. Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong.