At a Glance
- Tasks: Create a welcoming patient experience and manage front office operations.
- Company: Join Bupa, a global healthcare leader committed to better lives.
- Benefits: Enjoy exclusive perks, career growth, and a supportive culture.
- Other info: Diverse workplace that values your identity and personal story.
- Why this job: Make a real impact in healthcare while developing your skills.
- Qualifications: 3+ years in front office coordination, strong customer service skills.
The predicted salary is between 47250 - 57750 $ per year.
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. We're a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We're investing in more clinics, better systems and smarter, more connected ways to help our customers.
The purpose of this job is to help create a welcoming patient experience while keeping our front office running smoothly. As Front Office Coordinator at our Blacktown practice, you'll support and coach the reception team, coordinate daily front office operations and be a friendly first point of contact for our patients. Working closely with the Practice Manager, you'll help keep the team organised and ensure patients feel supported throughout their visit.
What you'll need to make it possible:
- Ideally three or more years' experience in front office coordination, preferable within a dental practice.
- Proven ability to lead and coordinate daily front office operations, ensuring smooth workflows and adherence to best practice standards and procedures.
- Experience guiding and developing a reception team, including coaching, training, and supporting recruitment and performance processes.
- Confidence in tracking key practice metrics, managing patient feedback and complaints professionally, and driving continuous improvements to enhance the patient experience.
- A strong customer service background (dental or allied health experience desirable), with excellent organisational, communication, and computer skills, and the ability to use initiative and sound judgment.
- A positive attitude, and commitment to delivering exceptional service.
Your working week:
This full time role works Tuesday to Saturday: Tuesday, Wednesday and Friday: 8:30am - 5:30pm; Thursday: 8:30am - 4:00pm; Saturday: 8:30am - 4:30pm. The roster totals 38 working hours per week, excluding scheduled breaks.
Why you'll love it:
- A people-first culture that supports your health, happiness, and wellbeing.
- Career growth opportunities through ongoing learning and internal pathways.
- Exclusive benefits and discounts, including health insurance, tech, fitness, and lifestyle perks.
- A workplace that recognises, rewards, and celebrates your success.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
If this sounds exciting, we'd love to hear from you. Let's shape the future of healthcare, together.
Front Office Coordinator – Blacktown in Sydney employer: Bupa Anz
Bupa Aged Care is an exceptional employer that prioritises the wellbeing and professional growth of its employees while fostering a caring and inclusive work culture. With competitive salaries, comprehensive benefits including subsidised health insurance, and a strong commitment to career development through training and recognition programs, Bupa empowers its General Managers to lead with autonomy and support. Located in Sydney, this role offers a unique opportunity to make a meaningful impact in the lives of residents and their families, all within a dynamic and purpose-driven environment.
